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Hi All !We would really appreciate if you could help us know what you find most useful within the community posts or KBAs (Knowledge Based Articles).For this to happen we need all your feedback and quick responses (Likes / Comments / Usefulness) on the articles that helped you at least a bit. Your kind feedback will help us improve the quality and usefulness of the content that we post for your knowledge ! Like the posts / articles that you find useful Comment and reply to the articles and posts, with your feedback Please select one from the above faces that matches the usefulness of the content You can find all the Knowledgebase Articles (KBA) at IFS X Knowledgebase ~ check it out and provide feedback ~ Together we will grow !
The community is an ever-changing space. New content is added daily and the way we organize it is adjusted. Since we've launched, we've added new forums, public and private knowledge base articles, product release notes, groups … it goes on and on. WHAT WE'D LIKE TO KNOW NOW IS HOW WELL THE COMMUNITY IS WORKING FOR YOU. Please take the time to complete our community survey. Let us know which resources you use and your level of satisfaction with them. We want your honest feedback about how we can improve and grow the site.This survey is open to ALL community members. Please only complete the survey once! Complete the survey here.
ISSUE/QUESTION: I’d like to keep my community account, but I am changing employers. ENVIRONMENT: IFS Community AUDIENCE: External/All RESOLUTION/ANSWER: If you are changing employers, but would still like to be a member of the IFS community, the community manager can update your current account to reflect your new information, including:Email Address Username Member Type Permissions - The community manager will change your role from employee to customer or partner, or vice versa. What you have access to in the community will adjust as dictated by those roles.DM @KristenGastaldo or email community (at) IFS.com to have these changes made.You can update your company and role in your profile settings. CAUSE: N/AADDITIONAL INFORMATION: N/ASCRIPTS/LOGS: N/ASOURCE: Kristen Gastaldo VERIFIED: YES
Within IFS, we pride ourselves on not only providing solutions to our customers to allow you to create your own #MomentofService but also living by this ourselves. Our Customer feedback is of ultimate importance to us, we feel that this allows us to measure how well we are doing, recognize our #teampurple colleagues responsible for delivering exceptional service whilst also providing valuable contribution to our IFS continuous improvement program. Customer Experience data allows us to understand what our customers want and in turn, be used to prioritise what we need to do to make sure you get it. Our Customerville surveys are designed to be short and engaging. Each one, asking specific questions relevant to the point in your journey with us, giving you the opportunity to rate our performance and also leave your own comments should you wish. We operate both annual and journey-based assessments of your overall Customer Experience. Our journey based activity has been created identifyi
Our community forum has grown tremendously since we launched in Oct 2019. We’ve have over 7k conversations taking place in the Your Questions Answered space!Some areas of interest could benefit from having their own dedicated category, so we have added the following: Supply Chain (formerly included in Buying) Document Management (formerly included in Service) FSM & PSO (formerly included in Service) Project Based (new category for Sales/Sub Contract/Resource Management) Wadaco (formerly included in Products) We’ve also renamed a few: Selling is now Distribution (CRM, Commerce) People is now HCM (HCM, Payroll) Technology is now Framework and Experience You now have the ability to select these when posting new topics. Please be sure to subscribe to them if you’d like to keep up with those conversations. Happy to hear any feedback you have! The community is ever-evolving, so any ideas you have to improve your experience are appreciated.
Here’s a quick cheat sheet of what the idea statuses mean:Open - The idea has been reviewed and is assigned to a team member Under consideration - The idea is actively being evaluated by R&D Working on it – The idea has been promoted as a requirement for a new feature Delivered - The idea has been implemented and is available in our latest release. Closed (Will Not Do) – Unless something changes, this is not an idea we will pursue as it is not part of our core business/product vision at this time. Closed (Raise a Support Case or Discussion) – This should not have been raised as an idea but instead a support case using the IFS Support Portal Closed (Duplicate) - Idea is duplicate, we will merge the topics.
October marks the 1 year anniversary of the IFS Community! In October of 2019, we launched the IFS community at WoCo. We knew that our customers and partners wanted a way to connect that was outside of the normal channels. You needed a place to ask questions and not just hear from us, but hear from each other. Our intention has always been of fostering collaboration and creating shared knowledge. We hoped you would use this site - and we’ve been thrilled that you have!This year has seen so much engagement. Here are just a few of the things that happened: Our members are what make our community worthwhile, so thank you to you all! Whether you come with questions, or come to answer them, your contributions are appreciated. The knowledge provided by our customers, partners, and employees has created 50+ heroes, with nearly 100 sidekicks. Thank you to those who come and take the time and effort to help other members.We’ve been able to look at the questions you’ve asked and the solutions g
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