Ideation Frequently Asked Questions | IFS Community
Ideation Frequently Asked Questions

Ideation Frequently Asked Questions


Userlevel 4
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We are committed and excited to partner with our community to develop a better product. This category is the best place for you to share your ideas and discuss them with other IFS Team Members, Partners and the Product Management Team. We review all ideas to see if there is sufficient demand for the idea broadly or to further investigate them.  

We will also engage with everyone about their ideas to understand your use cases and the business value to help us decide whether we want to pursue an idea.  

Before you submit an idea

Search (please) We hope you have checked if someone already submitted an idea like yours. 

We sometimes see duplicates here - better to spend your time searching instead of writing out an idea that already exists. :)

Describe your idea with as much detail as possible Although we appreciate solution suggestions, we do need a clear description of the need/requirement, and the value it will bring to our customers. Sometimes a screenshot can say more than a million words. The richer your description, the more likely we and others will immediately know what you mean (and the higher the chances someone will vote for your idea).

One idea at a time Please do not submit multiple ideas in one topic. Otherwise, it becomes messy, and nobody knows which feature people who voted want to be implemented. .  

What is the process we use to evaluate ideas?

When you submit a new idea, it will have the New status. Immediately, this idea is transported over the Internet to the Product Manager’s Planning tool.

Within 2 weeks the product management team will have a look at your idea, and possibly ask you some more questions to make sure we understand the idea. After the first review, we will change the status of the idea to reflect our plans with it. An idea will get one of the following states:  

  • Open - The idea has been reviewed and is open for discussion and voting. This means that we think the idea is interesting, but we are not ready yet to decide whether we want to do something with it. This means that we want to wait for more feedback/votes, it can also mean that this idea does not fit our product strategy at the moment, but is something we might look at later.
  • Under construction - The idea is actively being built on by the product engineering.
  • Delivered - The idea has been implemented and is available.
  • Delivered (Partially) - Some aspects of the idea have been implemented or the idea can be done with configuration and are available.
  • Closed (Parked) - We reviewed the idea, and we know we will not build it any time soon. This could be because the complexity of the idea, the value it might return, or the fact that the idea is not aligned with our current product strategy.
  • Closed (Duplicate) - Idea is duplicate we will merge the topics.
  • Closed (Not Planned) – Unless something changes, this is not an idea we will pursue as it is not part of our core business/product vision.
  • Closed - We reviewed the submission, and we feel it is not a valid idea[AS8] [BV9] . We will comment and either close or move the topic. Since some statuses are for the community and some are for us.

Quarterly Ideation Review

On a quarterly basis, we will review open ideas to evaluate their status. This will also be communicated in a dedicated overview of reviewed ideas. We choose to leave ideas open if we still believe this might be something we pick up in the future. Expect us to comment on your idea once more if it is being reviewed by us.  

What happens when we pick up something (status: under construction)?

This means that we have started working on this idea and you should expect an update on the roadmap when it is released. We will share dedicated updates.  

What happens when we park something (status: parked)?

When an idea receives this status, it can have several reasons (which we will communicate):

  • This is not a good fit with our product vision: we need to focus a certain amount of time on our vision, this makes sure we can make bigger, significant improvements in many fields at the same time.
  • Technical limitations: an improvement might have technical dependencies we need to resolve before we can pick it up (e.g. performance).
  • Return on investment: We get a lot of very good suggestions here. Unfortunately, sometimes, the time which needs to be invested to realize an idea might be too high compared to the actual gain, or it is simply that we could implement other, more meaningful/requested improvements at the same time.

We hope that you are not demotivated when one of your ideas receives this status. We probably even liked your idea as well! And who knows, it could very well be that the reason for refusal might be reverted in the future!?  

 

How many ideas are being implemented?

As of March 2021, 361 ideas that have been submitted are being adopted or on approved roadmap.

We do realize that this is also due to a backlog of extremely popular ideas - but we are committed to continue working on your valuable ideas.

Having said that: It is still very hard to predict how many ideas will be implemented when, but it is important to understand that posting an idea on the board does not come with a guaranteed delivery. The ideation board is a tool we use to manage and communicate with customers about ideas, and better understand your challenges with the product.

Next to the ideation platform, our team has many other sources for possible new feature ideas. We try our best to balance ideas that push us towards our product vision with those that are specifically requested by you on IFS Community.

It is a difficult balance to keep, and important to keep this into account when managing your expectations. As a result, we have opted to be conservative in changing your idea statuses.  

Your opinion

We are curious to hear your feedback on our ideation module and processes.

  • Would you like us to handle things different regarding ideation?
  • Do you have best practices for ideation which you would like us to do as well? there something you do with ideation which we are missing?
  • Did we fail to review your idea?
  • Did you have a hard time finding an idea? Flag it to us!

Of course, any other feedback or criticism is all welcome, after all we want you to keep submitting ideas!


32 replies

Badge +1

Hi Ben,

I’d be better to categorize the ideas further into Product areas such as manufacturing, SCM, Projects etc...(a bit like old idea wall).It’ll be easy to find & Subscribe.

BR

Userlevel 4
Badge +5

Hi Ben,

I’d be better to categorize the ideas further into Product areas such as manufacturing, SCM, Projects etc...(a bit like old idea wall).It’ll be easy to find & Subscribe.

BR

The platform we use here uses a Product Hierarchy | Tags methodology, which is different from how the old IdeaWall platform handled things.

In the initial release, we went with an alignment to how we do Release Notes and Roadmaps. 

Have you looked at the Tagging system?

Badge +3

Hi, is there a way to subscribe to new ideas similar to how we could subscribe to IdfeaWall?

Userlevel 4
Badge +5

Hi, is there a way to subscribe to new ideas similar to how we could subscribe to IdfeaWall?

Yes. If you look at the bottom of the Idea, there is a Subscribe Icon. 

 

Userlevel 3
Badge +8

I only see 60 Ideas in total. Am I doing something wrong?

Userlevel 4
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@PEBUNL  - I am a huge fan of quality, not quantity.

As we transition from our previous solution to the Community site, we are adding previous ideas over as each of the teams approve them. The number can and will increase over time. 

We want relevant ideas from our internal teams that resonate with customers and help drive business value. And doing that correctly takes some time.

We are <30 days into the new system, so please be patient as we transition information while transforming Product Management at the same time. 

If you would like to have a conversation about this, please free to ping me over Teams. 

Userlevel 3
Badge +8

How can I edit my Idea?

Userlevel 4
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How can I edit my Idea?

I don’t believe that ideas have edits turned on. If it is critical, you could add a comment below if that helps. 

Userlevel 3
Badge +8

Not critical, just a typo. But would be good to be able to edit. On IdeaWall this was possible and it seems a normal process that based on comments the idea can be improved.

Userlevel 4
Badge +5

Not critical, just a typo. But would be good to be able to edit. On IdeaWall this was possible and it seems a normal process that based on comments the idea can be improved.

Editing would be nice, but comments would work as well as editing. And comments allow for a better way of tracking changes. 

Userlevel 3
Badge +8

It seems as a partner user I don't have the “Ideas” option. Will this be available in the future?

Userlevel 4
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It seems as a partner user I don't have the “Ideas” option. Will this be available in the future?

It is available to employees and partners. You are linked to a Employee role. 

Userlevel 3
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When I am logged in as partner, I don’t have the Ideas option

 

Userlevel 4
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When I am logged in as partner, I don’t have the Ideas option

 

Partners do as well. You don’t have the partner security role. 

Userlevel 3
Badge +8

OK, and what does that mean? Should I do anything to get that role, should someone change anything?

Userlevel 4
Badge +5

OK, and what does that mean? Should I do anything to get that role, should someone change anything?

Since you are an employee, you have what you need. 

Userlevel 5
Badge +12

Not critical, just a typo. But would be good to be able to edit. On IdeaWall this was possible and it seems a normal process that based on comments the idea can be improved.

Editing would be nice, but comments would work as well as editing. And comments allow for a better way of tracking changes. 


Maybe have a one or two day window for editing?

If I write something then decide later I want to clarify, correct, or revise it, I would like to have the original piece remain cohesive.  As a reader, I do not want to have to scroll back and forth between the revisional comments and the original post to get the disjointed ‘final’ version.  As a writer, I rarely get it all just the way I intended the first time.

I don’t understand the value in tracking changes for this use case?  I add my voice to Peter and others who feel a strong need to be able to edit their ideas.

Userlevel 4
Badge +5

Not critical, just a typo. But would be good to be able to edit. On IdeaWall this was possible and it seems a normal process that based on comments the idea can be improved.

Editing would be nice, but comments would work as well as editing. And comments allow for a better way of tracking changes. 


Maybe have a one or two day window for editing?

If I write something then decide later I want to clarify, correct, or revise it, I would like to have the original piece remain cohesive.  As a reader, I do not want to have to scroll back and forth between the revisional comments and the original post to get the disjointed ‘final’ version.  As a writer, I rarely get it all just the way I intended the first time.

I don’t understand the value in tracking changes for this use case?  I add my voice to Peter and others who feel a strong need to be able to edit their ideas.

I will ping the our Community Manager. In looking at the platform we use, our choices are 60 minutes or forever. And neither of those options really meet your scenario you outlined. 

I don’t know about you, but for me personally, basic spelling and grammar errors are a part of the Community Experience. 

Every time you edit it, it flows to other systems downstream. If you completely change it, the Product Manager who you want to get the idea into our planning process, we would programmatically have to make a choice. Would your change overwrite their work? How would we handle changes made months later? 

In the current process, this isn’t a concern. 

One of the challenges and best things about being in product management is looking at issues that may on the outset from a perspective look very easy and then break them down into how users will actually use them and what will happen with other systems or use cases. So a end user request for something that appears as simple as can be may have repercussions in other places.  

Userlevel 4
Badge +7

Hi @BenVollmer,

If a customer comes up with a good idea, what would be the ideal approach to submit it in the idea wall? Please advise.

Thank you!
Regards,
Jeewaka.

Userlevel 4
Badge +5

Thanks for reaching out @Jeewaka Padmapriya ! I would submit on their behalf in the short term.

Userlevel 4
Badge +7

Thanks for reaching out @Jeewaka Padmapriya ! I would submit on their behalf in the short term.

Hi @BenVollmer,

Thank you for the swift response! Could you please let me know that how could the customer can reach you and send you the idea they are coming up with? Thanks!

Kind Regards,
Jeewaka.

Userlevel 4
Badge +5

Thanks for reaching out @Jeewaka Padmapriya ! I would submit on their behalf in the short term.

Hi @BenVollmer,

Thank you for the swift response! Could you please let me know that how could the customer can reach you and send you the idea they are coming up with? Thanks!

Kind Regards,
Jeewaka.

I would rather not be a bottleneck in this process. You can visit https://community.ifs.com/ideas and submit on their behalf today. 

Userlevel 4
Badge +7

Thanks for reaching out @Jeewaka Padmapriya ! I would submit on their behalf in the short term.

Hi @BenVollmer,

Thank you for the swift response! Could you please let me know that how could the customer can reach you and send you the idea they are coming up with? Thanks!

Kind Regards,
Jeewaka.

I would rather not be a bottleneck in this process. You can visit https://community.ifs.com/ideas and submit on their behalf today. 

Thank you @BenVollmer for the response! I will submit it. Is there a plan to open the idea wall to the customers in future?
Regards,
Jeewaka.

Userlevel 7
Badge +15

Thank you @BenVollmer for the response! I will submit it. Is there a plan to open the idea wall to the customers in future?
Regards,
Jeewaka.

Yes! This area is now available to customers (as of Dec 15, 2021).

Badge +1

Hi

Does this comment:
“As of March 2021, we have a collection of 7,639 ideas with a total of 35,797 votes. Of those ideas, 552 got more than 50 votes with 361 of the 552 being adopted or on approved roadmap.”
mean that the current Community Ideas content of 691 ideas is all that were continued from IdeaWall's 7639 ideas to Community Ideas?
Do you see the final comments for the dropped ones (that did not make it to Community Ideas) from somewhere?

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