Categories of Answer/Reply in Community portal

  • 25 March 2022
  • 1 reply

Userlevel 5
Badge +11

Create "Categories" of answers – "Answer" / "Additional Question" / "Escalation" / "Summarization" / "Internal info" /...

Give me possibility to mark "Not answer" to make me not accidentally mark something as "Best answer"


Add possibility to response on concrete post - eg. thanks or addition info,  answer of sub-question but not answer of whole topic/question.


Best answer by KristenGastaldo 25 March 2022, 19:04

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1 reply

Userlevel 7
Badge +15

Hey Filip - I get what you’re looking for here. We don’t have the ability to add more options in how questions are categorized (answered or not, best answer or nothing), but I’ll bring up that suggestion with the platform (Insided). I see a use for several of these, plus occasionally there are multiple “right” answers on some topics and there’s no way to give multiple authors credit. I’ll let you know what I hear back from Insided. They use the idea portal like we do; considering options, voting, etc.