when we create a work task and try to allocate the task to a technician he should get notification or say email notification. How can we configure this functionality.
Hi,
a Business Rule is something you will find in the IFS FSM application but not in IFS Cloud.
I think you can achieve the desired with Events in IFS Cloud. Please see the documentation here:
https://docs.ifs.com/techdocs/22r2/030_administration/090_automation_optimization/320_events/#manage_event_actions
However, I’m not an expert in this area so there might be also different ways.
Best regards
Roman
Hi,
Can you please help me on the exact path in IFS cloud to create business rule as we do not find any module with this name .
Hi
You can achieve this by configuring a Business Rule.
1. For Notification
Create a custom process with type, Notification & fill in the required parameters. Then create the Business rule entering the appropriate rule inputs.
2. For Email
I think this could be achieved by an XML type business Rule. As above, create a custom process with type, XML & then create a business rule with that using appropriate Rule inputs & conditions. Configure the XML message such that an email is sent whenever a Task is assigned to the particular technician.
Hope this helps. Cheers! :)
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