Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I am new to FSM, can we create custom objects( custom fields etc ) in FSM?

I am trying to create XML business rule that exececutes on the Creation of a request the business rule is expected to insert a a new line in a custom table for the most part it is working. but in one of the fields it need to combine the Place id with some text and im not sure how i would go about doing that the line question is the charge_code i would like it to insert S-22222-M where 22222 is the place id.   I tried the below but it populates exactly what is seen below if i put spaces around the @place_id it does populate the field with the 22222 but it also has a space on either side of the place_id. Any help would be appriated    Thanks <perform_batch> <sequential_dependent> <update_rid_settlement regex_validated="true"> <rid_settlement> <insert is_initialized="false" /> <charge_group>STANDARD</charge_group> <cost_split>ALL</cost_split> <charge_code>S-@place_id-M</charge_code> <request_id>@request_id</request

Trying to install the window mobile app for FSM 6.7, but I keep getting error the installer bundle is signed with an untrusted cert.  In the past I would have been able to get the cert from our server and install it locally.  I cannot seem to find the FSM 6.7 windows mobile cert.  Can someone help point me in the direction of where to find it?  Thanks in advance.

Hi, We are creating an incoming message to Create or Update a Task. In this incoming message we will also create/update one or several task text entries related to the task.Our requirement regarding Task Text, is that for a specific task we can only have one task text per text_line_code. Example: For task with task_id = 100 we can have 2 task texts one with text_line_code = TYPE1 and other with text_line_code = TYPE2, but we can not have two task texts entries with text_line code = TYPE1.To meet this requirement we have created a integration map function to do the validations, Before mapping (we will save from this function information for fields: text_line_code, text and text_sequence). The function is working correctly when we are creating/updating only one task_text. However when sending two task_texts, the function runs two times, but it only saves the result of the second time it runs, meaning that both task text entries will have the same information(text_line_code and text).Does

Can anyone please tell me how to use substitution map while creating  Notification in FSM. A sample document/data will be very helpful.  

Hi All, Since working with APPS10 I have always worked with ‘Work Orders’, ‘Service Contracts’, ‘Work Task Templates’ and ‘Service Quotations’. But currenlty I’m now learning more about the ‘Request Management’ section using ‘Requests’, ‘Request Contracts’, ‘Standard Tasks’/’Service Catalog’ and ‘Request Quotations’.  And allthough there are some differences in approach to both, there are also a lot of similarities. So I am beginning to wonder about the reason why both functionalities exist next to each other. So could anybody try to explain a few things for me:What is the biggest functional difference between “Request management” functionality and “Work Order” functionality? What are decisive factors to use on or the other? Would there be any use-cases where a business would use both next to each other? What is on the roadmap for these 2 modules.I have read the ‘About’ pages on the IFS Help but that doesn’t give me much additional info on the different use cases for both scenarios. Fo

When running the "Part Usage By Person" and not setting any parameters in the selection screen using the export to excel. it runs for a bit and creates an excel file with this in the cell'<'perform_get_report_pdf_result'>'message_logged'<'/perform_get_report_pdf_result'>' Why would you get this error when you are exporting to excel and not to a .pdf?

I’m trying to create a new custom event for Work Order Status Change, that fires an error message if the status is changed from ‘PREPARED’ to “WORKDONE’, that warns the user that they have to first set the status to ‘STARTED’ before changing status to ‘WORKDONE’. Can someone help me out with the SQL code I need to write? The below doesn’t work for me. -- DECLARECURSOR get IS SELECT '&OLD:WO_STATUS_ID'FROM ACTIVE_SEPARATE_CFTWHERE '&OLD:WO_STATUS_ID' = 'PREPARED'BEGIN   IF '&NEW:WO_STATUS_ID' = 'WORKDONE' THEN         Error_SYS.Appl_General('ERROR!', 'You must set WO status as STARTED before you can select WORK DONE');   END IF;END;

Hi IFS TeamMobile attachments showing cross mark icon for .msg files(Outlook email). I checked the ATTACHMENTS_BLACKLIST param as well where .msg is not included Attach the outlook email file in webclient(OnDemand checked or unchecked doesnot matter) Wait for the sync to mobile and go to Attachments screen For any On Demand .msg file the download option is displayed. But on clicking that the attchment download goes on forever. Not downloading anything nor the window is closing which shows downloading attachment For OnDemand unchecked .msg file, the Attachment screenshowing cross mark inside a hectagon On clicking that icon mobile opens the bigger cross mark icon and nothing happens. Other files like .jpeg, png etc are are getting downloaded successfullyThis looks like a product issue in FSM UPD 21?Is there any restriction at server level (configurations) causing this issue?

I am having a weird issue where a custom screen using a client script on the next button does not want to sync.I know the client script runs due to the alert at the end of the code. Before, if something does not sync, I would get an error on the sync screen. Now, however, I do not even get an error. No syncs waiting to happen, no errors, no warnings. Is there anyone that could spend some time with me in teams to help me out with this?

Hi Team, I am not able to create a new permission set by clicking on duplicate option. I  am not able to copy existing permission and create a new one getting below error while doing so. 

HI , I Have Done  Screen Designing and Applied Client Script in that Screen It working Fine  in Smart Client  and web client .But Both screen design and client script  not Reflecting in Technician Portal.Can anyone please suggest, what is the step that I am missing . Do I need to add any function so that these configuration will be reflected in Technician portal.Thanks MuthuJayashree 

We are sending notification message to the technician through mobility solution in FSM 6 Can we get any response from the technician that the notification message have been sent successfully to the technician? Means can we(smart client) get response from that gateway which is responsible for sending the  message to the technician?

Hi All, We are getting the following error while initializing the dataset from FSM to PSO.There was no endpoint listening at https://<<mypsoserver>>:8744/IFS/Scheduling/Gateway/Service/Session that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. Please advise, what could be  missing in configuration?GATEWAY scheduling app param has already been configured.

Hi Experts,There is a requirement to use ‘Batch’ operation to Delete all child records and insert new child records based on the provided information.I have used below code snippet to achieve the deletion part.Requirement: Delete all part needs which have task_id = 253--batch_d3bcb804-ee77-4921-9a45-761f98d32029Content-Type: multipart/mixed; boundary=changeset_77162fcd-b8da-41ac-a9f8-9357efbbd621--changeset_77162fcd-b8da-41ac-a9f8-9357efbbd621Content-Type: application/httpContent-Transfer-Encoding: binaryDELETE http://hagilk0/DEMOFSMServer6_4/odata/part_need HTTP/1.1Content-Type: application/jsonContent-ID: 1{ "task_id":"253"}--changeset_77162fcd-b8da-41ac-a9f8-9357efbbd621----batch_d3bcb804-ee77-4921-9a45-761f98d32029This is the response that I have received by using the above code.--batchresponse_1e699066-e693-477a-b4fa-7bac247e6ea8Content-Type: multipart/mixed; boundary=changesetresponse_2702cf6f-cacf-492a-b213-6656d825b932--changesetresponse_2702cf6f-cacf-492a-b213-6656d825b932C

As we are designing the implementation on FSM 6/PSO 6 and a lot of customizations are already identified by now and we need to know that they can be transferred and applied on whichever is the next supported version for field service management without the need to be re-written to different languages. Since we plan to be live on 2023 we need to design the functionalities in a future proof way for the next 10 years.

Hello experts,Background information: PSO standalone/Integration with EA & PSO hosted in IFS Cloud'https://host-pso-dev.ifs.cloud/ifspsoworkbench/hostl/administration/users'The integration users has been granted permission to GatewayBasicHttpAuthentication Postman is setup as follow: Unfortunately, when I execute this POST I get a Postman Status: 401 Unauthorized.Have I missed something? Please advise.Many thanksMiguel

trying to add an attachment via OData in a test environment with FSM6u6. I have encoded the binary file with base64 but I cannot seem to upload the fileURL - http://fsmURL//odata/attachmentparameter - {   "attachment@odata.mediaEditLink":"encoded the binary file with base64",   "attachment_name":"testtwo.jpg",   "file_type":"image/jpeg"}refer the attach image for the output.is it possible to attach encoded the binary file with base64 in FSM using the above mentioned API? 

Hi, Can anyone please enlighten me with the difference among the below Cache Refreshing methodologies used in IFS FSM? Refresh Cache Refresh Integration Cache Refresh Cache (Full) As well as, if we do a Refresh Cache (Full) will it refresh all the active smart client's cache or just the smart client which triggers the function?

Hello, I’m trying to add a Lookup field for a Global Code on FSM’s UI Designer, however I’m not able to present the description of this field, only the code is being displayed. Example of the code being displayed in the WebClient: If I change this field to a ComboBox, the description is displayed as expected. This is how I have the Lookup Navigation set up in the UI Designer: Am I missing something? Thanks in advance for the attention. Best regards,João Moura

Hi,Need to know that while trying to create an Entity Association, the custom attributes made by me are not appearing under the entity. Both the entities are the default ones present in IFS.Thanks in advance for the guidance.

Hi, I want to send the customer a notification on his mobile number after successful creation of a request. Mobile number is a field in the page. We are using FSM 6.How can I achieve this? 

How do you change Supplier in Overview Suppliers tab for a Purchase Part?

Hello, I need your help with something. I learned how to add custom fields to aurena screens. But I have a different problem.I did not understand the logic of the "For Persistent Reference Custom Attributes" part in the document below. When should we use this option? Is there a different document for "For Persistent Reference Custom Attributes"? https://docs.ifs.com/techdocs/Foundation1/045_administration_aurena/220_Configuration/200_client_configurations/150_attribute_configurations/default.htm   

Hi,we are working on an integration with IFS FSM and IFS APPS10. We want to use user IFSCONNECT and need the password in our test environment as clear text and encrypted.First of all we don’t know the password and would like to reset it.On DB level we know how to manage.In version 8, there was an option in installer.cmd to change passwords for all system users, but in version 10 there is change password only for 2 system users available, ifsprint and ifssys.Who can help us with these 2 questions?Thank you for your feedback!Regards Martina