Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Trying to add a custom Attribute to the Work Task Screen however the created custom Attribute does not show up in the field list. Trying to add to the Work Task (JTTask).the custom attribute was added to JTTask from the Entity Configuration and published.When i go back to the Page Designer on the Work Task screen and search for the field. no fields show up.  Would anyone be able to shed some light? 

HiI am trying to use the Stock Min Max function in FSM to automatically set the Min Max levels based on usage.When setting one months usage on one part line as a test, the part usage returned does not match the part transaction usage therefore giving incorrect results.Criteria used is a follows:  The Min / Max usage is returned as 656 units:Yet the Part transactions for one month only totals 61 which is what i would expect.  Can someone please explain why this is as it makes no sense. Is it a bug?

full context: were looking at giving the users the ability to create a request from the place screen.This would either be by clicking a button that redirects them to the request screen or having a tab on the lower pane that will have the new request related fields. My question is, how can i auto-populate the “Place ID” on the Request, to that of the Place record they’re currently displaying? I wouldn't think a business rule would do this so perhaps a new button with a xml message in it? Not sure what that would look like to reference to the current place record but hoping i can be helped here.

I am trying to preview an attachment (word, doc, or pdf) in a view controller. When a place attachment is selected, PlaceAttachment_ViewController should be called and display/preview the selected place attachment. This is working on iPhone 11 and 13 but not iPhone 7 or 8, running iOS 15.5. I have tried using the following approaches to preview an attachment file: QLPreviewController, UIDocumentInteractionController, and UIWebView. Here is sample code that I used for each of those: QLPreviewController: QLPreviewController* ql = [QLPreviewController new];ql.dataSource = self;ql.delegate = self;                // [self.navigationController pushViewController:ql animated:TRUE];ql.currentPreviewItemIndex = 0; [self presentViewController:ql animated:NO completion:nil]; - (BOOL)previewController:(QLPreviewController *)controller shouldOpenURL:(NSURL *)url forPreviewItem:(id <QLPreviewItem>)item {   return YES;} - (NSInteger) numberOfPreviewItemsInPreviewController: (QLPreviewController

I need the list of parameters to be checked  for the performance issue in the FSM Application. 

Hello Community, We are trying to get the Resource in PSO using REST API. However, we are getting a "Could not connect" error. What permissions do we need to have to be able to do this GET: [host]/IFSSchedulingRESTfulGateway/api/v1/scheduling/resource? Also, is there a way to update the PSO resource via REST API? In the following link only the GET documentation is available: [host]/IFSSchedulingRESTfulGateway/swagger/ui/index.html Thanks, Bernardo Moura 

Hi, We have used same wild card certificate certificate from GoDaddy and used in both IFS Cloud and PSO.They are accessible only within the corporate network. When setting up the integration from “IFS Optimization Framework Configuration Assistant” it throws below error. Validating IFS Cloud callback URL failed. Error message was: PlsqlapServer.ERRINV: ExecutionException from Sender threadCaused by: ifs.fnd.connect.senders.ConnectSender$TemporaryFailureException: Exception while sending dataCaused by: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested targetCaused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderExceptio. If this is an external URL which can be accessed only from IFS Optimization server, it cannot be validated using the configuration assistant. The URL may still work when

Hi, We are observing the below error while restarting “PSO : Input Manager” service.It keeps erroring with the below message, can you please assist with the same. “Unable to cast object of type 'System.DBNull' to type 'System.Int32'. at ThreeSixty.Schema.DsModelling.RAM_UpdateRow.get_organisation_id() at ThreeSixty.BOL.ArchiveDataHandler.InsertAuditData(IDbCommand command, DataSet auditData, Nullable`1 nExternalDatabaseId, Int32 nInternalId, Int32 nPlanId, String strAuditDescription, Boolean updateSuccessful, EResult result) at ThreeSixty.BOL.ArchiveDataHandler.<>c__DisplayClass45_0.<InsertAuditData>b__0(IDbCommand cmd) at ThreeSixty.DAL.DbInternalBase.Command(Func`2 func, Action onRetry, Boolean withRetry)”

When we receive payload, it contains Reason Type Id. It is only a numeric figure. Where I can find what it is meant by Reason Type Id.

Hi,   Using client script I want to hide a sub tab button. Suppose if you open Request screen, under that we have a sub tab named attachment. So I want to hide the attachment’s New button using client script. So I am using this function “ SetControlVisibility(‘request_attachment’,’add’,False); “ But it’s not working in smart client. Can anyone suggest me where am I wrong or how we can hide this using client script.    Thanks, Kaustav

Can anybody please tell me how i can change date format by changing app param. Like i want Y-M-D(Year-Month-Date) format.

HiI read in IFS documentation, where I can see LTU permissions/LTU permission sets? I could not see any LTU permission in my PROD instanceI want to make sure that the permissions I have assigned to a user fall under LTU/Not

Is it possible to show/hide fields (setControlVisibility) or set some fields as required/not required (setControlRequired) on the FSM Smart Client Screen using Client Script?  I want to set some fields as not required based on the task_type on the TASK screen, so that I do not get the validation error when saving.  If task_type = A set user_def1 as required  else if task_type = B set user_def1 as not required

 Dears,There are log levels in FSM system from 0 to 9. What is the significance of this log level. If log level is 5 and log level is 9 then what extra thing we can get from the server log. Can any one help on this query? Thanks & Reagrds,Rajat

Hi,I have a JSON Connection which is 99% there.The extract column ‘channels’ needs to be passed as an array, extract from the API Guide.What do I need to set and where on the XML Mapping so the ‘channels’ extract column is passed as [“SMS”]. Currently it missing the square brackets outside the quotation marks. I cannot add the square brackets to the value as it passes them inside the brackets when triggered. Any suggestions? Regards Ady

We are currently using FSM 6 update 17 and have the IOS app version 6.10.7795. I am wondering if this is the latest version of the mobile app and if not, how do i get the latest version? I understand that you need to create a custom app and upload it to ABM, but where do I get the latest version of he IOS app from?

i have try to integrated Cloud with PSO. To setup I use  Scheduling Optimization and Machine Learning Configuration Assistant. in final step, with finishing assistant it’s throws error,Validating IFS Cloud callback URL failed. Error message was: PlsqlapServer.ERRINV: ExecutionException from Sender threadCaused by: ifs.fnd.connect.senders.ConnectSender$TemporaryFailureException: Exception while sending dataCaused by: java.net.UnknownHostException:. If this is an external URL which can be accessed only from IFS Optimization server, it cannot be validated using the configuration assistant. The URL may still work when accessed externally. Do you want to continue?  

I’m trying to write an expression in a business rule that checks the currently logged in user (User_log_in.person_id) against a team table.  However, the team table is not a “related table” to the one used in the rule.  Can an expression reference a table that the business rule/process is not related to?    

My Admin user is locked in the FSM. So am not able to log in the application.How to unlock the admin user ?

Good dayI am having the following issue.I have teams setup in FSM with team members and scheduling resources, all connected to certain datasets. I have created corresponding datasets in PSO, and after setup is complete everything works as it should (team members/resources added in FSM displays immediately in PSO, tasks get scheduled correctly according to commit rules etc.).My problem is, everything works perfectly for a while, before the connection between datasets in PSO and FSM fails. Updating any data in FSM does not pull through to PSO.I have tested this by creating new testing datasets, scheduling app params (exports) etc. and connecting all necessary data to them, but they still fail after a while. Deleting everything and recreating all data will have it working again, until it fails again.What could be causing this failure? Could it be due to a system upgrade? If it is caused by upgrades, is there a way to preserve the connections so I don’t have to recreate everything to make

Could it be, that Client Script Sql in FSM does not work yet? I can not get it up and running and there is no documentation for it.  

Is there any documentation about how to use XML_MESSAGE, VALIDATION_XML_MESSAGE, VALID_IF_FOUND and ALTERNATE_XML_MESSAGE?I have written some simple rules using only XML_MESSAGE, but If I wanted to use the other fields how do they work. My First question would be Does the VALIDATION XML run before or after XML MESSAGE?When does the ALTERNATE XML run?How do I use VALID_IF_FOUND? I’m Working in FSM 6.5Thanks!

Hi, Specifically for contract lines I want the COVERAGE_START_DT to default to today, not the contracts start date. I’ve tried setting up the default in the custom metadata to ‘now()’ or ‘today()’, but this just errors on the UI…..probably the same on the UI designer itself?I can’t find a relevant BR or App Param, so I guess the answer would be a client script, (it’s for the web client.)Any better answer?Thanks 

Hi Experts,I am trying to setup a file integration with FSM for the first time. The FSM app is setup as an app service in Azure. within the same resource group a storage account is created, within which a file share is setup in order to do the file integration.  with the following folder structureI now tried a basic outbound integration,When I trigger this, I run into the following error, I then tried my luck with an inbound integration by creating a monitor schedule,  ​​​​​​​Now I tried uploading a simple xml file that ought to create a request, in the specified folder​​​​​​But nothing happens, I don’t see the request getting created, nor anything in the integration log to point that this was picked up and processed up by the application.So this is where I stand now. I’m pretty sure I am doing some trivial mistake(s) as this is my first attempt at a file integration. I would greatly appreciate any help to get this off the ground​​​​​​​

I am trying to create XML business rule that exececutes on the Creation of a request the business rule is expected to insert a a new line in a custom table for the most part it is working. but in one of the fields it need to combine the Place id with some text and im not sure how i would go about doing that the line question is the charge_code i would like it to insert S-22222-M where 22222 is the place id.   I tried the below but it populates exactly what is seen below if i put spaces around the @place_id it does populate the field with the 22222 but it also has a space on either side of the place_id. Any help would be appriated    Thanks <perform_batch> <sequential_dependent> <update_rid_settlement regex_validated="true"> <rid_settlement> <insert is_initialized="false" /> <charge_group>STANDARD</charge_group> <cost_split>ALL</cost_split> <charge_code>S-@place_id-M</charge_code> <request_id>@request_id</request