Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi  All, Is there any feature to create hotkeys to do custom action? Thanks, Shankar

In FSM Application, how to check the fsm license expiry date? 

In FSM 6, under Import/Export menu there is a option called “Perform FSM MPM”. Can anyone suggest me how to execute this process, so that we can do import/export as per our requirement. Means how to import MPM data from a file?

what is the use of mx_u table in FSM?mx_u table is writing 1.5 million records daily and it is causing my table space to get filled. what is the use of this table. 

Hi,I have looked for past questions, and asked on this case around the PSO Rest API’s.I’d be interested to have a look at them. I have installed the service but when launching the browser I am getting a 404 error.Have I missed something on install?Also in the previous post there is a URL (http://localhost/IFSSchedulingRESTfulGateway/swagger/ui/index.html) which is what I’d like to get to, again nothing is loading, just getting a white page for that. Ady  

I need to import data into the the tables PLACE, PLACE_ADDRESS and ADDRESS from a single table in an excel file containing 1429 rows. I have set up an Import map for the task, and defined the appropriate fields in the map, aligning the relevant columns from the excel file and the columns for PLACE and ADDRESS, this works pretty well. Final step in the same map is to connect the PLACE and ADDRESS rows to the PLACE_ADDRESS table, definingPLACE_ADDRESS.PLACE_ID → Parent table/column PLACE.PLACE_ID PLACE_ADDRESS.ADDRESS_ID→ Parent table/column ADDRESS.PLACE_IDI have tried many different setups, but without success. Furthermore the import always fail with a message saying ‘Import results are incomplete as a timeout was encountered during import. details logged…..’ Log file is empty.Another “Alert” is displyed in the lower right corner of the screen: ‘Performing Import Batch 1 Succes count 0 Error Count 15000.’The error message does always NOT result in empty tables after import, but the pla

Hi, I’m testing the oData REST API to download/upload attachments in FSM, but I’m facing some issues.I can get the attahcment info (but the “attachment@data.mediaReadLink” attribute). However I don’t get anything, while trying to retrieve the binary data (prints attached) Additionally, I’m not able to change the stored flag for manually added attachments. Thank you,João Oliveira 

Hi Experts, This issue was already raised in the below community post but there is no proper response received.Creating an attachment in FSM using a secured url response | IFS Community There is a requirement from customer side to send attachment as binary format.(They are using ODATA REST API)Send attachment in binary format Receive attachment/convert it to file Save it in FSM serverAs per the ODATA REST API document, we can use binary in the attachment I have tried below request in Postman with the Binary data for the attachment. This created a new attachment record but there is no actual file attached to that. Is this functionality supported by ODATA REST API? How to achieve this requirement? Thanks and regards,Hasara

The Service Management Demystified Trilogy has been updated to 25R1. This is your one-stop shop for:Next-Generation Service Management (a.k.a. Request Management) all-up Scheduling (both Dispatch Console and PSO) for Requests and Work Orders MWO Service (with 90+% of the content applying to MWO Maintenance, too)If you find these documents helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.

Difference between FSM 6 and Cloud FSM(Service Management) 

HiCan you please explain how GPS location updates are recorded on the mobile device (IOS) and sent to the backend and what should be configured to make this happen. We are currently using FSM6 SP5 and are experiencing very few GPS updates on the person records of the technicians. The mobile device is set to allow location tracking for the device and FSM however very few updates are written back to the FSM application 

Started anbother thread as the previous one was marked as solved. We have an issue whereby sometimes substitution variables work, and sometimes not.  The patterns and findings are as follows: We have a notification setup to fire upon project.approval_status being updated. The fields that do not reliably work in the resulting notification messages are:project.user_def1 project.user_def2 project.created_byHere are my the findings from testingIf you change the Approval Status on the Project by directly changing the field on the Project screen.  The Notification goes out correctly with all values.However, In our application, the Project Approval status is typlically changed via a business rule triggered from TASK.  The XML for this rule output looks like this<update_project><project><project_id>@project_id</project_id><proj_status>OPEN</proj_status><approval_status>SUBMITTED</approval_status><update /></project></update_project

A user gets randomly this message: Error: Http failure response for api/fsm/hierarchySelect:0 Unknown Error.The message can appears when changing task status (to “Reviewed”),  click hyperlink from Task result list to go a task, adding a note on a task, etc. Do you know what cause the issue?

Does anyone know how regular expressions work with FSM? As in, how do you specify the (input)value that needs to be validated and how do you specify the ‘Output format’?  There are some examples which sort of make sense, but it is to little to fully understand it.     

We have a situation where an item is billed in partial units, and credited back on another line. The value displayed on the request screen (for example) is $92.63 however the DB value is $93.635A bit of an odd question: Why is the value displayed to users not rounded up? Is there a way to alter the number of decimal places displayed on the request screen? Modify the DB value to match? Modifying the DB   

HiHow can i create a business rule to run when a request is created between 5pm and 7am.Is there is an expression i can use?For example something like request.created_dttm <17:00 + <07:00Thanks

I am trying to make an outbound post request from FSM to an external api using OAuth2.There is an endpoint to call in order to retrieve the token, and then we can use the token to make calls on other resources.I tinkered around this with Postman where I can get this to work with two calls (one for the token and then the resource).Once I have a token(via postman) I can use that token and make the resource related calls from FSM as well. But How do I setup FSM so that I can get the token and call the resource in one go?I attempted using a process to retrieve a token before the call, but to no avail. Any help would be greatly appreciated

A customer asks, I would like to know whether its a possibility to use the REST API the PSO web app uses (i.e. https://host/IFSPSOWorkbench/api/ResourceScheduling/UpdateActivity)Because I am unable to see the usage for the swagger mentioned apis. So, is this a possibility?

Hello Everyone,  For my Project Purpose I need to install FSM Mobile in to my Mobile, but iOS doesn't support FSM mobile Application so can I expect the solution of Installation of FSM Mobile in to iOS? Thanks & Regards,M P Shashank

Hi Guys,   Can any one suggest how to send the PDF attachment (Like Invoice Report PDF Attachment) file in XML mapping during FSM integration trigger and Also suggest how to declare the attributes in element tag and pass the values in it like in below example?   <InvoiceRequest documentDate="2019-10-17" documentNumber="123456789" billingType="Invoice" transactionType="SALE">   <Currency isoCurrencyCodeAlpha="USD"/>   Any help will be highly appreciated  

Hi everyone,I am contacting you in order to know what are the best practices in the usage of the server time zone in FSM cloud. Basically we are doing a project for a french customer only working in french people with only french users → simple case : Everyone is configured in CET (UTC+1 or +2 depending on the season).However we realized that our IFS server in cloud is by default in  UTC which means that in integration related topics we need to make some change to get the right date in inbound and outbound + adapt hours retrieved on specific reports etc… Which is additional work.Question n°1 : what is the best practice ? Should we change the cloud server time zone from UTC to CET ? Is this even possible ?We also realized that the hour fields entered in code tables (ex : TIME_BLOCK) or the work calendar exceptions are entered in server time zone ( in this case UTC) and not user time zone which leads to offset between the configuration done  and what is displayed to user’s view in schedu

Hi All,How we can get the IFS release updates/service upgrades from IFS baseline environment to customer solution?

i am trying to create a tag <Send xmlns="http://tempuri.org/"> using XML outbound message in IFS FSM. Can anyone help me on how to configure this url using xml maps. Below is the expected output.<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" >    <soap:Body>        <Send xmlns="http://tempuri.org/">            <userid>xxxxx</userid>            <password>xxxx</password>            <SourceAddress>xx</SourceAddress>            <DestinationAddress>xxxxx</DestinationAddress>            <ShortMessage>xxxxx</ShortMessage>            <FlashSMS>xxx</FlashSMS>            <Smsc>xxxxx</Smsc>        </Send>    </soap:Body></soap:Envelope>

A couple of releases back, IFS introduced Next-Generation Service Management (a.k.a. Request Management or NGSM). While the primary focus of Enterprise Service Management (“ESM”, which was already available in Apps 8/9/10) was the service of company-owned equipment, NGSM was developed to better support customer service processes, remove unneeded complexity, and address additional scenarios (such as offering a service for a generic model, not a serialized asset, which is often required in B2C scenarios).To help the community better understand NGSM and how it compares to ESM, I have created the below document. Just like IFS Cloud - Scheduling demystified (23R1) | IFS Community this is NOT an official IFS document, however it was created in collaboration with R&D.If you have corrections, feedback, ideas - please do share so we can incorporate them.

Dear All, I need to populate some specific selected global code values in a drop down fields in web client.  Lets say in Global code I have code values likeCode_Value1,Code_Value2,Code_Value3,Code_Value4 Some time I need to display  Code_Value1, Code_Value2  and some time Code_Value2, Code_Value3,Code_Value4.  Can anybody help me on this to achieve the same. In Mobile there is a populatelistQuery  function . Same Functionality we need to achieve in Web client.  Thanks & RegardsRajat