Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In UI designer is there any way where we can put custom code in tab or  is there any function by which we can know which tab is active on clicking the tab.

Can you recommend any parameters or scheduling app params to check to fix this issue?Only in our Production environment we are seeing manually scheduled tasks being ignored or excluded by the workbench. Inside 30 days out, they appear just as normal, and Appointment Booked activities are also fine.   

Hi IFS TeamMobile attachments showing cross mark icon for .msg files(Outlook email). I checked the ATTACHMENTS_BLACKLIST param as well where .msg is not included Attach the outlook email file in webclient(OnDemand checked or unchecked doesnot matter) Wait for the sync to mobile and go to Attachments screen For any On Demand .msg file the download option is displayed. But on clicking that the attchment download goes on forever. Not downloading anything nor the window is closing which shows downloading attachment For OnDemand unchecked .msg file, the Attachment screenshowing cross mark inside a hectagon On clicking that icon mobile opens the bigger cross mark icon and nothing happens. Other files like .jpeg, png etc are are getting downloaded successfullyThis looks like a product issue in FSM UPD 21?Is there any restriction at server level (configurations) causing this issue?

I see this processes tab in Role screen, I want to understand the logic behind it and how are we using it.Can we disable any Business Rule for a specific role?  

Hi All, Problem Statement: We dont want any low priority task to get auto assigned during out of hours, that is in oncall shifts. Is there any possiblity to stop the automation. Regards,Shiyaz

In Cloud, is there a way to assign a maintenance team to a work task without having to allocate resources?   Thank you.

We recently updated from FSM 6u6 to 6u15, and have run into an issue with the mobile app where new messages are not populating to the mm_message_out table to be sent to mobileNo sync rules have changed, scheduled process for perform_mobile_replication is running, and audits have not changed.Using the Sync Rule Analyzer shows the expected number of rows returned, but those rows never make it to the mm_message_out table to be processed to mobileIs there anywhere else I should be looking to solve this?

I am having a weird issue where a custom screen using a client script on the next button does not want to sync.I know the client script runs due to the alert at the end of the code. Before, if something does not sync, I would get an error on the sync screen. Now, however, I do not even get an error. No syncs waiting to happen, no errors, no warnings. Is there anyone that could spend some time with me in teams to help me out with this?

Hi,I have a notification email that’s being sent out when a part need is created for certain parts.  I would like the person who created the part need to be CC’ed on this email.The notification message is triggered by a request event and the person I’d like included on the email is the request event creator.  I’m not sure how to use request_event.created_by in the distribution list.Another problem is I’ve been trying to create substitution maps to get the persons emails address with different methods. For some reason the ones I create don’t show up in the “Wild card member” drop down on the distribution list screen. I don’t see any differences it my substitution maps and the ones that do show up in the drop down.Currently I can use request.event.created_by or I’ve also stuffed the part_need.sequence into the request_event.user_def2 to have a link back to the part need where I could use part_need.created_byAny suggestions appreciated.

I want to disable my Scheduling Optimization Triggers relating to Pso_Service_Integration because they cause a failure in BPA Workflow (there is an implicit commit in the code).Assuming the customer uses Dispatch Console but not PSO, are there any issues here?

Background:We at Electrolux implementing IFS FSM as our Field Service Management platform including FSM Mobile App for Field Service Technicians. Currently using FSM6u10. Requirement: I, as a service technician, want to be able to record spare parts I consumed/used on a consumer/customer site by simply scanning the barcode on the spare part packet, instead of manually typing the long 14 digits part id.Questions: Is the FSM Mobile App only supporting the Barcode Scanning functionality with a 3rd party free open source app for Android? Since the 3rd party app is no longer supported by original developers, how in future IFS would provide warranty support for the 3rd party open-source app since FSM product documentation doesn't specify if the 3rd-party software is supported i.e., maintenance support covered by IFS in case of product upgrades, android upgrades, etc. so to ensure the barcode scanning functionality continue to work. And if the app is removed by 3rd party itself or by Goog

In the attached doc , I do not found the parent organization where I can fill it so that it can populate here.

When using the 23R2 Dispatch Console for manual resource assignment for a customer who does not use PSO and has 4000 resources, is it advisable to use multiple datasets?  What advantage would the use of multiple datasets bring without PSO?  Is there is a concern that so many resources under one dataset would cause performance issues in the Dispatch Console even without using PSO?  Couldn’t filters on Resource Group and Region sufficiently limit the number or resources hitting the Dispatch Console even with all 4000 resources in one dataset?

Hello,I create a view with SQL, based on task table.I declare it in the custom metadata. with all the columns -is it mandatory?Now, I would like to insert data of the view in the task screen with UI designer.I made a relation in the “Child relation editor and “added a screen field from the view” Now, when I open a task i ‘ve got this message :Complete message in attachments.Did i forget a step? Thanks in advance for you help.    

Hi There,Could someone please put me in a right direction on the below issue. No recourses ( work center & labor class employees) loaded to PSO workbench after executing finite scheduling due to which shop orders are not getting scheduled.  

The Quote module, Out of the box, seems to create a request once the Quote has been approved.It only creates a request. Is there a method that already exists to have it auto create the task as well?Ideally would like to not carry over everythingFor example, if there is labour on the quote, we dont want labour on the task (in the event the user takes longer)

Hi, Is there any option to enable the Notification sound on FSM mobile application. I can see Play sound button enabled in Admin option, but still iam not getting any sound. Regards,Shiyaz

Hi experts,We have a request from our customer who wants the field technician not to be able to attach an image from his device's library. Only a photo taken by the camera.How do I block this functionality of attaching files to the device's gallery?

Hello,We are using FSM 5.7 and have been having an issue with the mileage calculation button retrieving the mileage from the Api. It also seems that the portal is having issues retrieving newly created facilities that exist within the application. It has been mentioned before that there could be an issue with the Api pointing to http instead of https, however it is hard to determine if that is the exact issue and how to solve it. Any advice or help on this issue would be greatly appreciated. 

Hi, The end point I am wanting to post to is expecting some custom values to be sent with a repeating element name of customfieldname and customfieldvalue. I have three to pass in this example. The XML structure in the log is correct. However the value for the ‘customfieldvalue’ is only picking up the quantity and placing that in the first customfieldname.                             <customfields>                                <customfield>                                    <customfieldname>FSM_PART_NUMBER</customfieldname>                                    <customfieldvalue>1.0000000000</customfieldvalue>                                </customfield>                                <customfield>                                    <customfieldname>SUPPLIER_PART_NUMBER</customfieldname>                                    <customfieldvalue />                                </customfield>                          

Started anbother thread as the previous one was marked as solved. We have an issue whereby sometimes substitution variables work, and sometimes not.  The patterns and findings are as follows: We have a notification setup to fire upon project.approval_status being updated. The fields that do not reliably work in the resulting notification messages are:project.user_def1 project.user_def2 project.created_byHere are my the findings from testingIf you change the Approval Status on the Project by directly changing the field on the Project screen.  The Notification goes out correctly with all values.However, In our application, the Project Approval status is typlically changed via a business rule triggered from TASK.  The XML for this rule output looks like this<update_project><project><project_id>@project_id</project_id><proj_status>OPEN</proj_status><approval_status>SUBMITTED</approval_status><update /></project></update_project

I am getting the following error while connecting to webclient. A125: No license information was found for the user. I am doing a fresh application installation. Any idea how this can be fixed?  

Hi All,I want to capture the Actual Start and Travel Times when changing the task status in the FSM mobile app (via the baseline functionality). So I can use the data inmidiatly after a status change.I now have to wait until the sync message has been sent to the client, which then updates the task status, and then the actual start or travel date is pushed to mobile. This takes some time.I tried to capture the datetime via a Value Change script on the Task Status field, but that won’t be triggerd.  

Once logged into the FSM Web client and launching the Schedule Workbench to open PSO, when the user selects a task and view details and selects FSM Task Info, this launches a new browser window but back to a new log in page even though the original log in session is still open and active.  Is there a way to prevent this and just open the selected task? Richard

Hi Team,I am facing below issue in PSO,the current time (red vertical line) is coming after the blue vertical line which should be the opposite. Please can anyone help me with this.