Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

This will include questions related to FSM and PSO.

  • 2,504 Topics
  • 6,562 Replies

2504 Topics

M
Sidekick (Partner)
MirajSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Where are the image library files stored?

Hi Experts,Quite a trivial question. When we upload files to the image library where are these stored? In a cloud hosted system are these stored in the attachment blob container? Or is it some other database table? Cheers,Miraj

3
roklde
Superhero (Employee)
1 year ago
JuniSihombing
Hero (Customer)
JuniSihombingHero (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile Sync - Table Name(s)

Hi community, what is the name of table(s) that save(s) sync information (Waiting, Ready, Sent, Error). Thanks in advance for your feedback. ~Juni

4
JuniSihombing
Hero (Customer)
1 year ago
ProKarthV
Do Gooder (Partner)
ProKarthVDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Upgrading http to https

While upgrading the FSM from http to https using installer, getting error “Port number does not Match with configured Site binging, Please specify a valid port number” Current setup :FSM Smartclient and web client are working in Port 80 [ http].IFSMobileService is working in 443 port with https How to upgrade the FSM SmatClient and webClient to work in only https with 443. Though FSM webclient and smart client are opening in https externally, internally in config everywhere its 80.  Thanks in advance.  

8
ProKarthV
Do Gooder (Partner)
1 year ago
jbernardo
Hero (Partner)
jbernardoHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile 5.7 - Show pricing based of part pricing rule

How do you set up the mobile platform to show pricing based on part pricing rules? we want our users to be able to see what special discount a customer gets while on site instead of having to reach out to the office to check

4
Dhanushki Pahathkumbure
Hero (Employee)
3 years ago
K
Sidekick (Partner)
KiththaSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Use third party java script bundle in FSM WebClient page/pages

We have a requirement to use third party java library (  pre-bundled drop script -UMD/ESM compatible build ) on the web client page/pages.How do we use this third party library include and use on FSM Webclient page/pages)Appreciate your valuable inputs 

5
K
Sidekick (Partner)
1 year ago
T
Sidekick
TatKhandMSidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to extract the App parameter values from the FSM Application.

How to extract the App parameter values from the FSM Application.?I need to extract all the  App parameters and its values from the FSM Application. Kindly need you support. 

3
athobie
Sidekick (Partner)
3 years ago
H
Sidekick (Employee)
HeshalaSidekick (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO tasks are overlapping issue

Hi Experts,I have a customer using PSO where they use a batch job(scheduled job once a day) to commit tasks.In PSO when they do fixed commitment to a resource (if the tasks was planned to start at 3 pm by doing the fixed commitment it is fixed to start at 8 am and make task committed for the resource)This fixed commitment is done nearly 2-3 mins prior to the scheduled batch job for commit tasks.And the broadcast has happened 30 mins before (broadcast happens every hour)Then after the scheduled job it can be seen that tasks are committed but tasks for the fixed resource are overlapped.  I would like to know any clue on what can happen in hereyour expert help on this is highly appreciated.Thank you.

2
E
Sidekick (Customer)
1 year ago
JuniSihombing
Hero (Customer)
JuniSihombingHero (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Integration has Rollback exception

Hi,we have seen a lot of integration log has exception like this:Rollback was performed on the transaction as GetTransaction/StartTransaction code block is missing a CommitTransaction/EndTransaction. The integration type is XML inbound. When the xml message from the that message is executed in XML Poster, the process is completed instantly. I’d like to ask:What is the cause of the rollback?  And how can we prevent the issue? ~Juni

8
JuniSihombing
Hero (Customer)
1 year ago
T
Sidekick
TatKhandMSidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Restful Gateway(SRG) end point address in PSO?

Hi,What is the Restful Gateway(SRG) end point address in PSO? When i click the RestfulGateway from the IIS. Getting the below response. 

5
tomgreenwood
Superhero (Employee)
2 years ago
N
Do Gooder (Customer)
ntran2022Do Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Limits number of activities rule

Hello,We are trying to limit our bucket resource to 3 activities per slot period. I’ve tried to set this up in the Rule and Rule collections then applied the rule under Resource Types for the bucket resource but when I test this out, I am still seeing slots open up for the bucket resource. Is there any other parameter or configuration that I might be overlooked?Please advise if possible. Thank you!

2
Bhanuka Abeygoonawardana
Hero (Employee)
1 year ago
Dhanushki Pahathkumbure
Hero (Employee)
Dhanushki PahathkumbureHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Instructions for PROD to lower environment cloning

Are there any instruction documents released by IFS for FSM app environment cloning? That includes best practices, steps, tips if DB is larger etc. And Is there possibility to only copy all configurations and anonymize sensitive data (i.e to be in compliant with GDPR act). 

5
E
Hero (Employee)
1 year ago
ChaGenegP
Sidekick (Partner)
ChaGenegPSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Error installing PSO 6.11.0.22 (OpenShift)

I’m trying to install PSO 6.11.0.22 on OpenShift and I’m getting the error: “Helm 3.9+ must be installed and available in your PATH to be able to deploy to Kubernetes.” when running the installer. The values.yaml file has been updated with environment specific values.in the Linux Setup folder I run the command:./installer -cli -yaml -s values.yamlIn the Installer.log file I get the single entry:06 Sep 2023 16:56:08,311 [1] INFO Installer.Program Main - Installer started 6.11.0.22And on the console I see:Cannot use file stream for [/opt/app-root/download/6.11.0.22/Linux Setup/installer.deps.json]: No such file or directoryProcessing settings fileVerifying details fileHelm 3.9+ must be installed and available in your PATH to be able to deploy to Kubernetes.Process has failed. Press enter to exitThe error message confuses me since I’m fairly certain Helm is installed:sh-4.4$ env | grep PATHPATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/binsh-4.4$ whereis helmhelm: /usr/loca

1
S
Do Gooder (Employee)
7 months ago
V
Do Gooder (Partner)
ViymatthmDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Install FSM smart client

how to resolving the server names via DNS for the installation and operation of the SmartClients

3
V
Do Gooder (Partner)
2 years ago
athobie
Sidekick (Partner)
athobieSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS Cloud Sandbox Create Request - message Site not allowed

Hi,In the sandbox IFS cloud environment, I would like to create a New Request (Service Management)I selected a customer and fulfilled some data and then when I clicked on Finish , I have the message Site 101 not allowed  for the user.Could you explain where to allow site for user in IFS cloud / Service Management.Thanks and Regards 

9
Kasun Manuranga
Superhero (Employee)
2 years ago
C
Do Gooder
chandankDo Gooder
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO : WISE Task Import Sheet

Hi Team,Can anyone please share the sample Template sheets for importing Activities & resources into WISE 

4
tomgreenwood
Superhero (Employee)
2 years ago
M
Sidekick (Customer)
MartinFSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

BR output 'perform_send_to_monitor' CANCELLING

We have a Business Rule that sends a command to the monitor to generate a PROJECT_EVENT at a specified time.  If, the specified time is later changed however, we want the orignal request to be updated with the new time, or cancelled and the new request and time sent to the monitor.  Instead what we are seeing is an EVENT created at the original time, and another EVENT created at the NEW time. How can we achieve this? BR XML:<perform_send_to_monitor>  <parameters>    <action_time_value>@user_def_dttm2</action_time_value>    <monitor_action>      <update_project_event>        <project_event>          <project_id>@project_id</project_id>          <event_type>EXPIRED</event_type>          <insert />        </project_event>      </update_project_event>    </monitor_action>  </parameters></perform_send_to_monitor>

1
Saranga Amaraweera
Superhero
2 years ago
S
Hero (Employee)
Steve HurstHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Change of Owner in FSM Mobile

I have an issue whereby when the owner of a task is changed in FSM, the task appears on the new owners device but also remains on the device of the original owner.Any guidance as to what might becausing this would be most welcome as I cannot see anything wrong. This is FSM 6 update 6

5
S
Hero (Employee)
2 years ago
A
Do Gooder (Partner)
AbdelmajidDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Setup of a non inventory part

Just a basic question as i begin on FSM, how do we setup a a non inventory part.? I have tried some setups but i think i do not setup correctly non inventory part as i can do receive. Thanks,Best Regards,Abdelmajid

2
A
Do Gooder (Partner)
2 years ago
A
Sidekick
AsterixSidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Azure Installation Guide

We are doing PSO installation in Azure Server VM.  Accordingly , PSO Azure License has been provided by IFS  which is dependent on Tenant ID. While installing it is asking for Microsoft Credential .  So, which credential do we supposed to use here ?  Our individual O365 credential is not working here.We had previous experience to install in PSO as Standard one. not Azure.So, my question is , is the PSO license type provided by IFS is correct as Azure, or we should ask for PSO standard license?Is there PSO Azure installation guide available ?Please advise.

1
roklde
Superhero (Employee)
1 year ago
H
Hero (Employee)
Hasara DinuHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Automate the process to upload data from external DB

Hi Experts, There is a requirement to automate the process to upload the data from external DB(SAP) into IFS FSM DB. I know that we can use folder listener to achieve this requirement.Is there a better way to achieve this than folder listener option? Thanks,Hasara

2
T
Hero (Employee)
1 year ago
H
Hero (Employee)
Hasara DinuHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Inbound integration - table key returns not working

Hi Experts,This is related to the same question below raised by a community member. Inbound integration -Table key returns is not working | IFS CommunityThere is a requirement to send the keys to the outer system with the inbound response.→ Inbound request→ Create response with the keyI have tried to achieve this using the ‘Table key returns’ option in xml map.(As shown in the below screenshot )  Postman requestPostman responseBut the response doesn’t have the Task ID information.Am I missing something here? Thanks and regards,Hasara

4
Saranga Amaraweera
Superhero
1 year ago
T
Sidekick
TatKhandMSidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Server how to find which Business rules have taken more time to execute

In FSM Server how to find which Business rules have taken more time to execute . We have enable server log for Business rule and exception to 6 as suggested by IFS case to find the performance lag.But how to find from the server log which business rule taken more time to execute.What parameter and values need to be checked in the server log.  

1
Lee Pinchbeck
Ultimate Hero
3 years ago
Charith Rajapaksha
Sidekick (Employee)
Charith RajapakshaSidekick (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Mechanism of resulting different search results with the ROW_LIMIT param

Hi Experts,Row limit (and Max rows) are in the application by design - to avoid overly broad searches from causing the user to wait for the screen to respond.Can anyone further explain the mechanism of the ROW_LIMIT param?Thank you,Charith Rajapaksha. 

2
Ruchira Jayasinghe
Hero (Employee)
2 years ago
Dharshika Amaradasa
Hero (Employee)
Dharshika AmaradasaHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

When it tries to login to the FSM 5.7 Mobile, it shows an error message as “UserNotAuthforDev”.

When it tries to login to the FSM 5.7 Mobile, it shows an error message as “UserNotAuthforDev”. No body can login to Mobile client. it works. but suddenly face this issue

1
Isuru Wijeratna
Superhero (Employee)
4 years ago
M
Do Gooder (Customer)
MKNDANIELDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Link between request bill to and product owned by place

 Hello, We are having an issue with request creation and bill to place ID’s.  When creating a new Request, we select a product that has a [product.place_id] “Located at” place ID and a different [product.place_id_owned_by]“Owned by” place id.  After the product is selected the system copies the [place.place_id] “Located at” place ID into both the [request.place_id]”Place ID” and then the place_xref ‘Place Bill to’ to the [request.place_ID_to_bill] “Bill to Place” This relationship appears to be driven by the FSM Metadata for ‘Request’ in its Default Def.   Is there a way to change the base line mapping to pull from product?What is the recommended solution? Thanks,Dan   Product SelectionRequest ResultProduct RecordFSM Default mappingplace information 

5
Kalpani Dissanayake
Superhero (Employee)
2 years ago

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