Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

We are using FSM 6.3 and need to be able to populate invoices generated via SSRS with company specific data (eg Bank Acc No, Sort Code, Address, VAT no etc..) based on the customer who is being invoiced.    We have created 3 place records in FSM for the companies (eg DMC-001, DMC-002, DMC-003) These place records hold some of the company specific information (Address, website, phone no etc.. ).    My questions are:   how do I link the company specific place record with the customer place record? How could I store the bank details for the company specific place record? I have added some attributes to the place record (eg “Bank Name”, “Bank Sort Code”, “Bank Account No” and added the information to these attributes - but is this the best way to do it or is there a better way? Any help would be greatly appreciated!  

We need to confirm that if, IFS FSM have been implemented for Oracle RODOD integration, we need to get experience/references, Also, any implementation  with Siebel CRM.    

if Quota functionality is available in IFS FSM?

Could it be, that Client Script Sql in FSM does not work yet? I can not get it up and running and there is no documentation for it.  

Is there a place to set in FSM that an email notification should not send until all reports set to attach are generated.  By default, if the report is slow to generate, the email will send without the attachment.

Is there a new functionality in FSM 6.1 where tasks updates in FSM which thow an error are propagated to the Mobile aplication ,We didn’t see this when we were using FSM 5.6 and is there any way to stop this in 6.1?

When a task is committed in PSO, it is taking too long (sometime upto 15-20 min) to reflect in PSO.This has been a issue since day 1 of FSM and PSO implementation in TDC. Normally it takes around 3-4 min to reflect in PSO but after 2,3 days it is getting very slow (it is taking 15-20 min) that users are unable to work on and completely stand still condition coming for them and at the same time we are experiencing slowness in FSM also, then if we are restarting the gateway services and after that it is becoming normal again (it is taking 3-4 min) and FSM also becoming normal. So the story is that in general it is normal slow (3-4 min) but after 2, 3 days it is becoming abnormally slow (15-20 min). There is something happening in PSO services, which is giving this slowness and after the restart it is becoming normal again. We have priority 2 Incident running for this issue and as a workaround we have planned to restart the gateway service in every alternate day to improve the performance

Hi All,How to limit the IIS Worker Process so that we do not get any slowness in FSM 

I need to import data into the the tables PLACE, PLACE_ADDRESS and ADDRESS from a single table in an excel file containing 1429 rows. I have set up an Import map for the task, and defined the appropriate fields in the map, aligning the relevant columns from the excel file and the columns for PLACE and ADDRESS, this works pretty well. Final step in the same map is to connect the PLACE and ADDRESS rows to the PLACE_ADDRESS table, definingPLACE_ADDRESS.PLACE_ID → Parent table/column PLACE.PLACE_ID PLACE_ADDRESS.ADDRESS_ID→ Parent table/column ADDRESS.PLACE_IDI have tried many different setups, but without success. Furthermore the import always fail with a message saying ‘Import results are incomplete as a timeout was encountered during import. details logged…..’ Log file is empty.Another “Alert” is displyed in the lower right corner of the screen: ‘Performing Import Batch 1 Succes count 0 Error Count 15000.’The error message does always NOT result in empty tables after import, but the pla

Are we using IFS PSO in IFS FSM Solution for WO Scheduling.? 

When performing investigations, database performance is very slow when searching for a data. Is there indexing functionality incurred in FSM ?

When having an additional resource for a task (task screen > resource tab) how does that alerts the technician he has been added as an additional resource not a main responsible ? Since as it seems currently the task gets displayed to their devices in the to do list and not able to distinguish among main jobs and additional jobs? Also is there a way we could freeze the job for the additional resource until authorized to work on it?.

Hi, Can anyone please enlighten me with the difference among the below Cache Refreshing methodologies used in IFS FSM? Refresh Cache Refresh Integration Cache Refresh Cache (Full) As well as, if we do a Refresh Cache (Full) will it refresh all the active smart client's cache or just the smart client which triggers the function?

It is noted that all the FSM customers has their environments in cloud , is limited to set up only 3 environments. 01) Is there any specific reason for that? 02) Is this same for the customers who has their environments hosted on premises ?

When registering a new FSM MPM, even after configuring all the parameters in "Perform Definitions" correctly, MPM throwing the following error when invoking. "Metadata not found for YourMPMName Contact your system administrator for assistance."

When adding a new screen using on a custom table, following error returned while searching for records in the new screen. "Unrecognized business object 'YourCustomTableName'. Contact your system administrator for assistance"

After a fresh FSM Installation or upgrade, mobile is not syncing, remains "Syncing" for ever.

It seems language translation does not work properly in IOS Mobile apps on FSM 5.7? It works fine in Android mobile but Not in IOS, is there any limitation for IOS message translation ?

Noticed that the mm_message_out table which contains mobile messages doesn't seem to get cleaned up. What process does the actual cleanup of the mm_message_out table?

We have issues with data provided by Bin. All technicians are unable to rely on the city provided on the order they are given. When receiving an order FSM does a look-up on Bing Maps which returns an incorrect city for the postal code. Can you please let us know if this is a known bug? If so, if there are any workarounds we can perform?

We have observed IFS Field Service using unsecure functions on android. The mobile application is using com.aviary.android.feather.common.utils.IOUtils.unzipEntry in an unsecure way. See https://support.google.com/faqs/answer/9294009 for specs on how to fix the issue. We are using FSM 5.7. update 6. Do you have any idea if this has been looked in already?

We currently have an issue where incorrect surveys get synced to mobile. In brief, We have set our sync rules to exclude survey type = Call Center that in inactive. But it is not happening as intended. Inactive surveys are also getting synced. Could you please give a heads up where else I should check if this is properly configured?

We have a question on Oracle version support for FSM 6. As, the mainstream support for the Oracle databases 12.1 was already ended in July 2018; and the extended support will be until Jun 2021. we currently use 12.1.0.2. Hence, we need to know by when IFS is planning to support the newer Oracle versions for FSM 6? As the latest available oracle versions are 12.2.0.2 (18c) and 12.2.0.3 (19c); and 19c is highly recommended by Oracle and due to longer support. Hence, would want to know when these will be compatible with FSM 6.