One of our customers has an issue of Request Contacts getting copied to connected tasks in doubles.
- This happens only when adding a New contact under the 'Contacts' tab of 'Request' screen by using the 'New' button.
- Issue doesn't occur when adding a contact by using the 'Select' button.
- Issue occurs in both custom screens and in the baseline screens of customer’s environment.
- There are no relevant Business Rules or Client Scripts to be found. “Watch All” doesn’t trigger anything. Couldn’t find anything related to this by manually going through all rules and scripts.
- Server logs indicate 2 entries that have inserted same contact to task_contact.
- When TASK_CONTACT_COPY app param is set to N, duplication does not occur; only one entry is copied. (But Contacts added using Select button doesn’t get copied to the Task, as expected).
Requesting your expert ideas on what could be the root cause for this.