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Question

FSM Request and Task Creation from Third Party

  • December 2, 2022
  • 1 reply
  • 50 views
J
Do Gooder (Partner)
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I am wondering if it is possible to create tasks and reqeuests in FSM from a third party application. In my use case, the third party application will send a message to FSM to create a Request and a Task for the new Request (customer, type, etc will be supplied). Is this possible if the third party application does not know the next request ID/task ID in sequence? 

 

Thank you. 

1 reply

Shneor Cheshin
Superhero (Employee)
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  • Shneor Cheshin
  • Superhero (Employee)
  • 1183 replies
  • December 4, 2022

Hey @jolson 

The baseline functionality is to auto-generate Task/Request ID.

So if you do not provide these values in the integration message, FSM will generate the next sequence ID.

Cheers!


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