This will include the questions related to CRM and Commerce.
Recently active
I ran to the below error when trying to create Customer Order from Sales Quotation through the header RMB. Strangely all the sales parts in the Quotation are available. How could this happen? ‘Show Details’ dosen’t give the part no. Salesperson is different from the Coordinator. Not recreatable in the testing environment to report to IFS :(
We have hundreds of old customer orders that need closed but we can’t? The sales Qty is greater than the delivered Qty and invoiced Qty. Is this an R&D issue? Example; customer ordered Qty(4), we delivered and invoiced Qty(1) and now the order is so old the customer does not want the remaining Qty(3) or the customer no longer exists. How can we clean up these orders?Thank you, Different Qty
Hi allDoes someone want to explain how I can use this functionnality please? Thanks a lot for your quick answer BR Christèle
We have a process that outputs a CSV file which we manually load into IFS using the external customer load assistant.Is there a way of scheduling this task??Thanks for your help
I am wanting to understand why the business opportunity does not auto close when the attached sales quote was converted to an order and subsequently closed. Example: BO#1 → Converted to SQ#1 → Converted to CO#1 BO Status = Confirmed - why is this not closing?SQ Status = ClosedCO Status = Released
Hi, so I am trying to configure a “fruit table” which gives indication, what kind of fruits a customer processes. I managed to create a custom logical unit and create a “list” element out of it. The list contains out of two custom fields, one sort of fruit and the other one of the customer id (which acts as the primary key). Also, I could install a master entity relationship to the customer crm projection, so that only the fruit are displayed, which have the matching customer id. However, when a new entry is done, the key must be primarily entered. Does Aurena support a function, that it automatically fetches the key mappings as IEE did it? I have not found this information in the technical documentation. Thanks in advance for any hints, maybe somebody can point out what I am missing.
My company is upgrading from APP9 to Cloud. We’ve only found the Create Picklist for Customer Orders screen. Is there any screen or option to create picklist for customer order lines. We may have a customer order with 50 lines, all 50 are reserved, but we would only want to print the picklist for 25 of the lines. We’ve not found a way to print for specific customer order lines and avoid printing for the other 25 lines if they are on the same customer order.
We are currently working on some solutions to improve our dates for our customers. One gap we currently have within IFS is that ATP (Available to Promise) and CTP (Capability check or Capable to Promise) do not include open supply, unless the Wanted Date is within the Open Supply window. Example where Supply is not seen:Customer Order Wanted Delivery Date - 5/10/21 Shop Order Due Date 5/12 ATP runs and shows you can only fulfill so much of the order (based on qty on hand and selling qty). Thus the user runs CTP moves the promise date on the customer order to the full part lead time (30 days) even though the supply is coming in on the 12th. Example where Supply is seen:Customer Order Wanted Delivery Date - 5/10/21 Shop Order Due Date 5/8 ATP or CTP see the supply and the date properly plans the customer order. With the supply not being seen on the first one example, we get an extended lead time that is no necessary. Do any other customers run into this issue? If so, have you come up wi
