Question

B2B Customer Portal

  • 11 February 2021
  • 3 replies
  • 1103 views

Userlevel 1
Badge +1

Hi all,

I have linked a customer to a user to register as a B2B customer. 

When I logged in to the B2B portal with above user, I don’t see the lobby page ‘Order Management For Customers’.

What I see is an empty navigator page as below: 

 

What I intend to see is the below page: 

 

When I check the lobby overview, I don’t see any lobby page with client type = ‘Aurena B2B’. 

I checked the permission sets for the user and user is granted with ‘FND_WEBENDUSER_B2B’.

 

What is the reason I am not seeing this lobby page in B2B portal? 

 

  • Is it a permission problem or? 
  • Is it due to that the lobby page should be purchased separately or?

Please share your thoughts regarding this. 

 

Thanks & Kind Regards

 


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3 replies

Userlevel 2
Badge +4

You need to grant the lobby  to the user, then log in to the application and make that lobby the default home page. 

Userlevel 4
Badge +7

It can be both reasons.

As Steve mentioned you need to grant the relevant permission to the customers. Normally it's FND_WEBENDUSER_B2B permission set.

Also please verify whether you have the relevant modules purchased to use the ‘Order Management For Customers’ Function.

Thanks
 

Userlevel 7
Badge +20

HI Lahiru12,

Open the navigator and select the required lobby as below;

Then select recent screens;
 

Then select required lobby to be home page ( you have to select home button );
 

Then home page will be as selected above;
 

Please let me know whether this helps with your business requirement.