assyst Integrations

This forum is for questions on integrations with IFS assyst.

  • 59 Topics
  • 139 Replies

59 Topics

A
Anonymous
asked in assyst Integrations

GET custom fields & values with REST API?

We have a custom form on our service request events, with custom fields and values. These are returned by GET /assystREST/v2/events/123 in the response node <webCustomPropertiesDescription><==# ADDITIONAL INFORMATION (DO NOT EDIT) #=  #==></webCustomPropertiesDescription> encoded as a series of double asterisk delimited name/value pairs in the ADDITIONAL INFORMATION element.We are integrating with another system that needs to process these custom fields and values.Does Assyst REST API provide a means to extract these name/value pairs in a structured way? Or do we have to writing a custom parser that is tied to the internal custom encoding?We have Assyst v11.4.

7
M
Do Gooder (Employee)
1 year ago
T
Do Gooder (Customer)
tkaddoDo Gooder (Customer)
asked in assyst Integrations

API to interface with Assyst and pull certain information

Hi there,I'd really appreciate any help with this.Basically, we’re trying to leverage Assyst to solve a flawed Business process.We’re looking to have some kind of Interface with Assyst to pull information from it, specifically,  a list of up-to-date SVDs and Product Names and ‘Application Owner’ of each SVD/Product.We need to notify these ‘Application Owners’ that, for example, the SSL expiration is coming due. (this information is managed on a separate DigiCert tool)So, based on the list of SVDs/Application owner, we pull from Assyst, we’d like to automatically open a ticket assigned it to the correct SVD/Application owner  to address their SSL expiration. Is that doable? and Where can I get information about any APIs that might help with that?Many Thanks in advance,Cheers,T.Kaddo 

7
A
Hero (Employee)
6 months ago
K
Hero (Customer)
KevinMHero (Customer)
asked in assyst Integrations

Creating an assyst User via API

Hi All, Wondering if anyone has been able to set up an API that creates an assyst User. We’re looking to get the correct JSON code syntax to create an assystUser, however we keep hitting the following error: “Invoke-RestMethod : roleJob Title is required.server.validation.errors.mandatoryUserRolecom.axiossystems.assyst.dto.userConfiguration.AssystUserDtomandatoryUserRoleshortCodeShortcode is required.server.validation.errors.mandatoryShortCodecom.axiossystems.assyst.dto.userConfiguration.AssystUserDtomandatoryShortCodeservDeptService Department is required.server.validation.errors.mandatoryServDeptcom.axiossystems.assyst.dto.userConfiguration.AssystUserDtomandatoryServDeptnameName is required.server.validation.errors.mandatoryNamecom.axiossystems.assyst.dto.userConfiguration.AssystUserDtomandatoryNameA complex validation error has been detected by the application.rest.exceptions.ComplexValidationExceptionComplexValidationException” Our current JSON code is set out as such: {        "as

2
S
Hero (Customer)
1 year ago
lucascaetano
Do Gooder
lucascaetanoDo Gooder
asked in assyst Integrations

What is the REST API parameter to specify a web custom field value?

What is the REST API parameter to specify a web custom field value?In Legacy API it was:custom.field.<id> = valueHow is it in assyst REST API?

2
lucascaetano
Do Gooder
1 year ago
S
Hero (Customer)
Steve MillerHero (Customer)
asked in assyst Integrations

ETM - Email Attachments

Has anyone tried/ succeeded/ know if it is possible to set up a mailbox reader channel in assystETM that will use an attached spreadsheet as the data source? Alternatively, how to pass this spreadsheet into another ETM channel for processing?Use case:We provide our users with spreadsheet templates that they complete and we import by datamapper channel. For example, purchased IT assets imported upon delivery to be updated and added to in more detail later by our discovery toolset. This is currently emailed to us and manually imported but I would like to be able to have their email automatically populate the database.

4
S
Hero (Customer)
1 year ago
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst Integrations

Cannot connect to assystRest using

Hello, I’m trying to trigger an email activity from action processor and I’m getting the following error: Processing action (...) matched rule " (...) " which resulted in an assyst template email with template '(...)' which failed: " Status code: 302":  Runtime values are as follows: Action Type: ASSIGN, Action Id (...) I guess that’s a HTTP redirect that is not being handled when I use the friendly URL for the REST API, such as url = "https://assystwebhom.trt3.jus.br/assystREST/v2" As far as I’m concerned, I cannot use a direct IP address, because our assyst web server is deployed in a kubernetes cluster and there’s no guaranteed fixed IP. Any ideas on how to fix this?

1
S
Do Gooder (Employee)
1 year ago
M
Do Gooder (Customer)
MarionMahrDo Gooder (Customer)
asked in assyst Integrations

assystETM - importing email need string from mailbody

Hi,we are reading mails from monitoring-tools in order to create new tickets.The CI/itemA of the new ticket is found in the mailbody.How can we extract the mailbody text ? I need this text ‘oem-12.dcc.562.com’Example of text in the mailbody:Subject: EM Event.d.d9. Please check log for details.Host=oem-12.dcc.562.comTarget type=blbaopdf..Thanks for helpMarion

9
jyork
Sidekick (Customer)
11 months ago
J
Do Gooder (Customer)
J92BELLDo Gooder (Customer)
asked in assyst Integrations

Success Configuring SAML, assyst and Azure AD?

We are currently using assyst 11.3.1Anyone successful using SAML authentication with Azure AD?The problem we are having is with the section "Enabling SAML Authentication using the assyst Installer" from the 11.3 wiki:It states the installer will create SAML XML files, which you have to provide to Azure to complete the config on the Azure side. But this documentation wants you to configure the installer first, before you have the values Azure needs.We need help generating the XML file from their installer that will then be needed to configure Azure.   Thoughts?  

1
C
Hero (Employee)
1 year ago
C
Do Gooder (Customer)
cpuschmaDo Gooder (Customer)
asked in assyst Integrations

Set date range in assystREST api call

Hi, I want to fetch all events in a certain date range. Following the docs ihttps://wiki.axiossystems.com/assyst11-3Wiki/index.php/Category:assystREST#JSON_Body, I already managed to get all events from a certain department, but I can’t manage to limit the results to a daterange.  https://<assyst>/assystREST/v2/events?eventType=incident&eventStatus=open&assignedServDeptId=68 works just finehttps://<assyst>/assystREST/v2/events?eventType=incident&eventStatus=open&assignedServDeptId=68&dateLogged=2023-09-22T00:00:00Z,2023-09-22T20:00:00Z returns “Invalid Lookup Parameter: dateLogged”. Any idea on how to make this filter work?

1
K
Do Gooder (Employee)
3 months ago
lucascaetano
Do Gooder
lucascaetanoDo Gooder
asked in assyst Integrations

How to use AssystRest to insert a batch of events?

How to use AssystRest to insert a batch of events?

2
S
Hero (Customer)
1 year ago
M
Do Gooder (Customer)
MkhaterDo Gooder (Customer)
asked in assyst Integrations

IAM APIs for Assyst

Hello all, we are looking into integrating Assyst with our Identity Management solution. The purpose is to use APIs from Assyst to do the following: Create contact, Create Assystuser, assign user to role. add user to team.  Can anyone point out where to find documentation on such APIs? Thank you 

1
P
Hero (Employee)
1 year ago
H
Do Gooder (Customer)
HagenBDo Gooder (Customer)
asked in assyst Integrations

Replacing Contact User Gateway with Assyst ETM

Hello,We are on 11.6.3 and we use Contact User Gateway to import and update our users from AD.Are there any templates we can import to ETM or a tutorial on how we can achieve this with ETM? Thanks.

3
D
Do Gooder (Customer)
3 months ago
G
Do Gooder (Customer)
gravel-jDo Gooder (Customer)
asked in assyst Integrations

Action Processor

Can we get help on some functionality of action processor. We would like to get the Task Description appended to Custom Field (“Field1”) in the Service Request when the Action “Commit” is apply.

1
S
Hero (Customer)
1 year ago
S
Hero (Customer)
Steve MillerHero (Customer)
asked in assyst Integrations

Http Get - UserFieldChar

I am trying to pull an event’s itemB’s userChar fields using Rest and note that the uri below only presents the API with the basic/ standard information set in the connected items.http://<Server>:<Port>/assystREST/v2/events/10183439?fields=affectedUser[],itemA[],itemB[]I have tried explicitly calling the field in the web request uri with no luck.?fields=affectedUser[],itemA[],itemB[userFieldChar12]This information appears if we run a second pull using the item id extracted from the event, but that seems a bit wasteful and we are able to pass it in from the AP as a parameter if necessary. But I was wondering if anyone was already doing this and whether you might be able to give me some pointers? Thanks in advance.

2
morevalueit
Do Gooder (Customer)
1 year ago
A
Sidekick (Customer)
AbdullahSidekick (Customer)
asked in assyst Integrations

AssystETM: importing data from Assyst

Hello  I was wondering if there is anyway to make AssystETM/iPaas search for the tickets on Assyst to fetch and modify the content without the need to upload the data by csv file. I am trying to create a channel for Bulk update, although I’m not sure what is the proper configuration for the channel, currently we are using csv files, to upload the reference and reflect the changes.  

3
P
Hero (Employee)
9 months ago
K
Do Gooder (Customer)
katatdadoDo Gooder (Customer)
asked in assyst Integrations

Integrating with Assyst to automatically create service tickets

Apologies for posting here – couldn’t find any other way to contact the appropriate team at Assyst! My company is interested in becoming an integration partner with IFS Assyst. We have a mutual customer who’s requested we implement an integration between our HR automation tool and Assyst, so they can trigger the automatic creation of service desk tickets. We’ve already built similar integrations with other service desk tools (eg Jira), so we have confidence this will be smooth sailing. Could someone please connect me with the right person to discuss a partnership with? My email is kat@dadohr.com

2
D
Do Gooder (Customer)
6 months ago
D
Do Gooder (Customer)
daneshoDo Gooder (Customer)
asked in assyst Integrations

Custom action to create normal task

I am having issues to create “NORMALTASK” based on action and link with parent ticket ?  Although IFS provided the option to create task but it is time consuming as user need to copy all information (Affected User, Task type, summary, description etc ) so I am trying to build a custom Action that will call a custom action script to create a normal task and attached with the parent ticket copying all parent tickets information. In 11.4 version we do have a feature to create task but when I use my legacy script to create normal task passing event_type_enum="NORMALTASK" it gives me error “ERROR 808 Error encountered when creating new event: Exception: ComplexValidationException: A complex validation error has been detected by the application. Rule broken: mandatorySeedEvent, Related field: taskSeedEvent, Message: ??server.validation.errors.mandatorySeedEvent??. Status code: 400”. Legacy scripts works fine in creating incident and service request.I tried setting the  two variable taskLinkR

4
D
Do Gooder (Customer)
1 year ago
P
Do Gooder (Customer)
PRADo Gooder (Customer)
asked in assyst Integrations

Action Processor 1.9.8

hi I’ve installed action processor on a windows server ( it’s an upgrade from action processor 1.9.6) , action processor start but on each action i receive the same error : 2023-02-13 16:12:26.036 [error] <0.180.0>@axios_ejb_session_wrapper:log_java_output:530 EJB Wrapper 'assystEJB_wrapper':Exception.2023-02-13 16:12:26.474 [error] <0.189.0>@axios_alua:flush_port_data:265 ALua 'action_processor_alua': Problem encountered when trying to retrieve values for the event <> (action id: 10252885): Exception: java.lang.NullPointerException stack traceback:logic\setup.lua:65: in function 'error'logic\action_processor.lua:400: in function <logic\action_processor.lua:386>(tail call): ?[C]: in function 'xpcall'bridge_support\record_queue.lua:472: in function <bridge_support\record_queue.lua:463>(tail call): ?[C]: in function 'xpcall'logic\action_processor.lua:620: in function <logic\action_processor.lua:585>(tail call): ?(tail call): ? Assyst version is 11.5.3 

4
C
Do Gooder (Partner)
5 months ago
D
Do Gooder (Customer)
danrobinsonDo Gooder (Customer)
asked in assyst Integrations

Action Processor Rules/Variables

Good evening, I am currently working on ways to utilise the Action Processor feature within assyst.I’m having a few issues and have some questions, if anybody could assist that’d be really appreciated. How can I fetch the description of an incident within an action processor rule, I’ve tried EVENT_DESC and EVENT_DESCRIPTION. In addition to the variable required, is there a page in particular that lists all available variables? If a variable doesn’t exist in the (hopefully existing) list mentioned above, is it possible to create them via the Action_Processor_conf- if so, is there a list of in-depth variables to pull from? All assistance is very much appreciated. Thank you in advance. 

3
S
Hero (Customer)
1 year ago
M
Do Gooder (Customer)
Mauro PinheiroDo Gooder (Customer)
asked in assyst Integrations

assystETM - importing start and end times for SLA Header

Greetings, everyone!I need to import start and end times for SLA Headers via assyst ETM (database table sla - SLA Header Details, fields mon_start, mon_end, tue_start, tue_end and so on). My channel is defined with source = Directory and message format = CSV.What is the JavaScript expression to parse my input data? Please consider date/time format as “dd/mm/yyyy hh:mi:ss”, where dd = day (two digits), mm = month, yyyy =  year (four digits), hh = hour (zero to 23, not AM/PM), mi = minutes and ss = seconds.Thank you.

2
M
Do Gooder (Customer)
1 year ago
lucascaetano
Do Gooder
lucascaetanoDo Gooder
asked in assyst Integrations

AssytREST does not resolve shortcode

Assyt does not resolve customfields shortcode for specific id. Does anyone have an idea what it could be?

1
C
Hero (Employee)
11 months ago
A
Sidekick (Customer)
AbdullahSidekick (Customer)
asked in assyst Integrations

API: Selecting Single Select based on the Name

Hello  I am trying to make api call (JSON) through RESTAPI I have retrieved all the custom fields and values by using: assystREST/v2/events/5005159?fields=customFields,customFields.singleSelectValue,customFields.systemLookupValue,customFields.multiSelectValues.value Now I have the shortcode and name of the selected field received from the above:<customFields>        <cacheable>true</cacheable>        <dataLocale>default</dataLocale>        <entityDefinitionType>1</entityDefinitionType>        <id>221310</id>        <objectAvailable>true</objectAvailable>        <systemRecordFlag>false</systemRecordFlag>        <version>3</version>        <imageId>0</imageId>        <richRemarks/>        <customFieldShortCode>ENVIRONMENTS IMPACTED</customFieldShortCode>        <customLookupValueShortCode>4-PRODUCTION</customLookupValueShortCode>        <entityInstanceId&

1
I
Do Gooder (Employee)
8 months ago
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst Integrations

assystChat admin/monitoring console

Hello all. We are beginning to look at implementing assystChat to our IFS assyst implementation, and I am looking for information on whether the feature includes a console that shows real-time data relating to Chat. What we are looking for is a console which will show number of assyst users logged in to chat, status of each assyst user, number of chats being responded to, number of chats waiting in the queue, etc.From what I can see after installing the Chat integration in our DEV environment and in the wiki documentation, no such console exists. Does anyone have any experience with getting such data from assystChat that they can share? Thanks.

1
Robert Wood
Hero (Employee)
1 year ago
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst Integrations

Running assyst without Windows Server

Hello. We’re migrating our assyst environment to a kubernetes cluster by creating docker images for services such as assyst Portal and report, search and chat services. So far, those services have succesfully been “dockerized”. However, we have Axios Smart Mail, Job Processor and Action Processor running on a Windows Server, mostly using Legacy REST API. Given the difficulties in migrating Winodows Systems to Docker, our Ops team asked us if it would be possible to replace this Windows Server with a Linux one. I guess that it’s possible to do so and would like to know if anyone had any experience in doing that. I guess that would require converting Lua scripts to regular web service calls (maybe, Lua can be run on Linux) and simulating Action Processor / Job Processor with a cron job that would periodically process the rules file, or execute corresponding commands via the new REST API. Any ideas or toughts on this? Is it possible to convert all those Windows files and programs to an eq

2
O
Do Gooder (Customer)
1 year ago
M
Do Gooder (Customer)
MargardtCDo Gooder (Customer)
asked in assyst Integrations

ETM - fetch item by Custom Field value (variable assyst search?)

Hello,ETM Version 1.5.0Thanks to the support here in the forum, i am able to expand and access Customfields as described here: https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Category:assystREST#Field_Expansion_and_Filtering However, the opposite way would now be needed: To identify an item based on the value of an CustomField via ETM.i couldn't find a way to search for Item by CustomFields inside an Datamapper.I also couldn't find a suitable variable assyst search for this task.In this specific case, it is about finding an item using the IP address, which is stored in a custom field of the item-formular (and finally create an New Event with the found Item as Item_B, which shouldnt be a Problem)Is this even the right approach inside ETM?If it is possible to create/update an additional Look Table i could create a separate Channel to gain access to the needed information in this way (Even if this is not the prefered way to store identical Data on different places). But i also coul

4
P
Hero (Employee)
2 months ago

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