assyst Integrations

This forum is for questions on integrations with IFS assyst.

  • 59 Topics
  • 140 Replies

59 Topics

D
Do Gooder (Customer)
daneshoDo Gooder (Customer)
asked in assyst Integrations

Adding Additional Affected User using AssystNet in 11.4

I know that there is a feature in Assyst 11.6 to add additional affected user but we are running 11.4.3 version which does not support this feature. We have a use case where end user will be creating a request in AssystNet and will input a additional affected user in a custom lookup field and we need to add that user as a additional affected user using custom script. Did anyone achieve this using custom script using restAPI or through ETM. Would appreciate help on this.

8
D
Do Gooder (Customer)
5 days ago
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations

Assistance with Mailbox Reader Config conversion to ETM

Hi Everyone,I’m in the process of converting our Mailbox Reader config and moving it to ETM.I was able to import the template channel/mappers and got one of my mailboxes converted successfully.However, my other mailbox is a bit more complex.I have an update_pattern setup with associated email templates like this in Mailbox Reader: update_pattern = { ["\< ACK \>"] = { UPDATE_ACTION = "SERV-DEPT-ACK", ACTIONIMPPROFILE = "MBR PULSE", description_template = "template/ack_template.txt", }, ["Response/Reponse: Approved /"] = { UPDATE_ACTION = "DEC-APPROVED_APPROUVE", ACTIONIMPPROFILE = "MBR PULSE", description_template = "template/approval_template.txt", }, ["Response/Reponse: Not Approved /"] = { UPDATE_ACTION = "DEC-NOT_APPROVED_REFUSE", ACTIONIMPPROFILE = "MBR PULSE", description_template = "template/approval_template.txt", }, ["Response/Reponse: Approved"] = { UPDATE_ACTION = "DEC-APPROVED", ACTIONIMPPROFILE = "MBR PULSE", description_template

1
D
Do Gooder (Employee)
19 days ago
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations

Conversion from MailboxReader to ETM

Hi Everyone,We are trying to move our MailboxReader functionality into ETM, however, we have hit a snag.Our email box is currently configured to be accessed/read with MailboxReader via MS Graph API.However, testing our ETM using this package:https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Integrations:assystETM_1.7_-_ExamplesThe configuration only has options for IMAP and POP - which is not supported with our o365 mailbox:Is there any way to enable MS Graph API access?Thanks!Martin

3
T
Sidekick (Customer)
2 months ago
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst Integrations

Values for eventBuilderType, eventType and usage - assystETM Event Builders

Hello,I am working on configuring an ETM channel to bulk create some event builders, and am not able to find documentation on acceptable values for eventBuilderType, eventType and usage (Event Builder Type, Event Type, Usage in ETM). ETM seems to want integer values for these fields, but the database values are letters.Are these documented anywhere? Thanks,Duncan

2
P
Hero (Employee)
2 months ago
L
Do Gooder (Customer)
lloyd1306Do Gooder (Customer)
asked in assyst Integrations

Update to a Query Profile using the ETM

We want to update an EventMonitor/Query Profile in the ETM. This would run on a weekly basis to show last weeks closed calls. the fields that would change would be the action date to and from. We are struggling to get the ETM to recognise the Query Profile. We know we can query Query profiles using REST like this - assystREST/v2/queryProfiles/1514?onBehalfOfUser=aliashas. So assumed it would be similar with the ETM. Any Suggestions on what to try? 

1
SGrant89
Hero (Employee)
2 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst Integrations

How to fetch Address, province, etc. from Building in ETM

How can we extract Building Name, Address1, Address2, City, Province in ETM? The only value we have is Building ShortCode.

1
SGrant89
Hero (Employee)
2 months ago
M
Do Gooder (Customer)
MargardtCDo Gooder (Customer)
asked in assyst Integrations

ETM - Update of Custom Lookup Table possible?

​Hello,short Question: Is it possible to add/update/delete Entries into an Lookup Table via ETM?If the answer is YES: How? :-)If the answer is NO: Is this Feature on an axisting Roadmap? If not i would like to submit this as an Idea The corresponding Data is stored in the DB under:SELECT *FROM [ASSYSTETM].[dbo].[ips_config_value]WHERE [configkey] in ('data','name','headers','notes') AND [ips_config_id] = 902 -- specified ID in this caseKind RegardsChristian​

1
P
Hero (Employee)
2 months ago
E
Do Gooder (Customer)
EduardoDo Gooder (Customer)
asked in assyst Integrations

ITOM - Channel ETM

Are there any documentations on how to configure datamappers and channel ITOM CMDB? 

2
C
Hero (Employee)
2 months ago
schumacher777
Do Gooder (Customer)
schumacher777Do Gooder (Customer)
asked in assyst Integrations

Copying Assyst Database - IPaaS configuration - hangs on command "assyst-config-persist:reload"

I’m working on the configuration of IPaaS after having a copy of the database from production to development.  I’m on the step of doing “assyst-config-persist:reload” which seems to be taking forever. Is this normal?

1
P
Hero (Employee)
3 months ago
L
Do Gooder (Customer)
lloyd1306Do Gooder (Customer)
asked in assyst Integrations

Setting a date field in ETM datamapper

Has anyone set a date using a javascript todays date function. I have an item movement datamapper and want to set the move date to always be todays date. 

1
P
Hero (Employee)
3 months ago
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst Integrations

assystETM- Setting a variable based on whether a bond exists

Hello. I am trying to set a variable in an ETM data mapper based on whether an external bond exists or not. Below is my expression to set the variable to either true or false (the assyst resource for the mapper is Contact User):if (outbound.self) {        if (! outbound.self.bonds.externalIdentifier) {        false;    }else{        true;    }}else {    false;}With my test data, I know that the bond does exists, so I believe this should be evaluating to true. However, no matter if the bond exists or not in the ips_bond table, this expression always evaluates to false.I have tried just using outbound.self.bonds.externalIdentifier and outbound.self.externalIdentifier to bring back the identifier in the variable instead of setting it to true/false, but it always evaluates to null.The wiki is not clear on how this value can be used.We are running ETM 1.6 and assyst 11.4.1.Any help appreciated.Thanks,Duncan

2
D
Do Gooder (Customer)
3 months ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
posted in assyst Integrations

Jira Event Bridge Usage

Looking to see if I can have a conversation with anyone who has leverage the JIRA event bridge in the legacy or ETM channel capacity.Are there any current assyst users who have implemented this in their instance? We have an internal business unit that is looking to hear from other assyst customers that have leveraged it and any lessons learned, etc.Thanks!

2
P
Hero (Employee)
1 day ago
R
Do Gooder (Customer)
raza-mqDo Gooder (Customer)
asked in assyst Integrations

AssystRest API return all Events

assystREST/v2/events?eventType=change&eventStatus=openassystREST/v2/events?eventType=incident&eventStatus=open how to get all events (open/pending/closed) in one query ?also how to get Service Requests because its part of Change ?    

1
NigelIM
Do Gooder (Employee)
4 months ago
A
Do Gooder (Partner)
amaslarskiDo Gooder (Partner)
asked in assyst Integrations

Deploying assyst Virtual Agent using a Service Principal

We are trying to implement Teams integration for one of our clients using the Service Principal due to the active MFA on their accounts.Can someone who has already done this integration give us some more information regarding the certificate to use?We have provided our client with the following documentation but they are having some difficulty in providing the certificate.https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Integrations:Deploying_the_assyst_Virtual_Agenthttps://learn.microsoft.com/en-us/entra/identity-platform/howto-create-service-principal-portal#option-1-recommended-upload-a-trusted-certificate-issued-by-a-certificate-authority

1
Robert Wood
Hero (Employee)
4 months ago
R
Do Gooder (Customer)
RyanL22Do Gooder (Customer)
asked in assyst Integrations

Mailbox Reader won't start up in assyst 11.6 with a custom logging form set

We just upgraded from 11.3 to 11.6, and our mailbox reader services that use the logging_form parameter will not start up. We get an error that is bascially: Failed to lookup the logging form 'FORMNAME' There is always a corresponding error generated on the web server: WFLYEJB0034: Jakarta Enterprise Beans Invocation failed on component CustomisationServiceBean for method public abstract com.axiossystems.assyst.dto.customisation.custom.CustomEntityDefinitionDto[] com.axiossystems.assyst.ejb.customisation.CustomisationService.lookupCustomEntityDefinition(com.axiossystems.assyst.dto.SessionToken,com.axiossystems.assyst.lookupParameter.LookupParameter[],java.lang.String[],java.lang.Integer) throws com.axiossystems.assyst.exceptions.DAOException,com.axiossystems.assyst.exceptions.AuthorizationException: javax.ejb.EJBException: java.lang.ClassCastException It looks like it’s some type of permissions issue, but I can’t figure out what it might be. I’ve tried: Checking Privilege Groups Checki

2
R
Do Gooder (Customer)
5 months ago
C
Do Gooder (Customer)
cpuschmaDo Gooder (Customer)
asked in assyst Integrations

Set date range in assystREST api call

Hi, I want to fetch all events in a certain date range. Following the docs ihttps://wiki.axiossystems.com/assyst11-3Wiki/index.php/Category:assystREST#JSON_Body, I already managed to get all events from a certain department, but I can’t manage to limit the results to a daterange.  https://<assyst>/assystREST/v2/events?eventType=incident&eventStatus=open&assignedServDeptId=68 works just finehttps://<assyst>/assystREST/v2/events?eventType=incident&eventStatus=open&assignedServDeptId=68&dateLogged=2023-09-22T00:00:00Z,2023-09-22T20:00:00Z returns “Invalid Lookup Parameter: dateLogged”. Any idea on how to make this filter work?

1
K
Do Gooder (Employee)
3 months ago
S
Do Gooder (Customer)
SamanthaBradleyDo Gooder (Customer)
asked in assyst Integrations

Using ETM for Item Movements

We are new to using assystETM and we are trying to create a Channel in ETM to import thousands of Item Movements following a refresh of IT Kit in our largest building.  We want to take an item movement against each piece of kit that appears on the WEEE report from the company who has recycled our old kit and to discontinue it.We have had success with the following Item Movement fields: Move Reason, User, Status & Remarks and also to discontinue the Item.We would also like to set the Section, Department, Building & room on these Item Movements but have not yet found a way to successfully add these into the data mapper.Can anyone share how we should do this?

1
P
Hero (Employee)
5 months ago
N
Sidekick (Partner)
NuwanthikaSidekick (Partner)
asked in assyst Integrations

assyst - how to enable visibility for a service for contact user

Hi All,In asssyst, I have created a new service and it is not visible in the self service portal,  what needs to be done to make the new service visible in the self service ?Regards,Nuwanthika 

2
N
Sidekick (Partner)
5 months ago
K
Do Gooder (Customer)
katatdadoDo Gooder (Customer)
asked in assyst Integrations

Integrating with Assyst to automatically create service tickets

Apologies for posting here – couldn’t find any other way to contact the appropriate team at Assyst! My company is interested in becoming an integration partner with IFS Assyst. We have a mutual customer who’s requested we implement an integration between our HR automation tool and Assyst, so they can trigger the automatic creation of service desk tickets. We’ve already built similar integrations with other service desk tools (eg Jira), so we have confidence this will be smooth sailing. Could someone please connect me with the right person to discuss a partnership with? My email is kat@dadohr.com

2
D
Do Gooder (Customer)
6 months ago
H
Do Gooder (Customer)
HagenBDo Gooder (Customer)
asked in assyst Integrations

Replacing Contact User Gateway with Assyst ETM

Hello,We are on 11.6.3 and we use Contact User Gateway to import and update our users from AD.Are there any templates we can import to ETM or a tutorial on how we can achieve this with ETM? Thanks.

3
D
Do Gooder (Customer)
3 months ago
M
Do Gooder (Customer)
MargardtCDo Gooder (Customer)
asked in assyst Integrations

ETM - fetch item by Custom Field value (variable assyst search?)

Hello,ETM Version 1.5.0Thanks to the support here in the forum, i am able to expand and access Customfields as described here: https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Category:assystREST#Field_Expansion_and_Filtering However, the opposite way would now be needed: To identify an item based on the value of an CustomField via ETM.i couldn't find a way to search for Item by CustomFields inside an Datamapper.I also couldn't find a suitable variable assyst search for this task.In this specific case, it is about finding an item using the IP address, which is stored in a custom field of the item-formular (and finally create an New Event with the found Item as Item_B, which shouldnt be a Problem)Is this even the right approach inside ETM?If it is possible to create/update an additional Look Table i could create a separate Channel to gain access to the needed information in this way (Even if this is not the prefered way to store identical Data on different places). But i also coul

4
P
Hero (Employee)
3 months ago
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations

Action Processor - Additional Variables Custom Field

Hi, I’m trying to add a custom field to the additional variables file for the Action Processor. However, I’m not sure how to get write out the variable in the file. The field’s short code is “SERVICE DESK”. Would it be something like this? event.customFields.customFieldShortCode[SERVICE%20DESK] Thanks. Martin Provost 

1
K
Do Gooder (Employee)
6 months ago
T
Do Gooder (Customer)
tressalDo Gooder (Customer)
asked in assyst Integrations

AssystREST authorisation

I’m a bit of a newbie to AssystREST and so maybe missing something glaringly obvious so please forgive me. I am trying to test AssystREST API with very little success.https://Server:port/assystREST/v2/ramlI can run the above and bring back all the resourceTypes from the api server, however trying to bring back an event based on the ID gives me a permission issue. When using postman to test I just get a 401 unauthorised code.  

3
M
Hero (Employee)
7 months ago
V
Do Gooder (Customer)
VarnaaDo Gooder (Customer)
asked in assyst Integrations

IFS Assyst NET How to add custom iframe

Hi team, We have developed an internal chatbot that we are looking to embed in our assyst application. Kindly help us or guide on  how to achieve this. We are looking to add the chatbot as an iframe to the homepage but we are not sure on how to achieve this as clearly the maximum customisation that can be done is only through CSS and we can not edit the source code. This is really urgent and important kindly advise on the feasibility and solution to achieve this.

1
A
Hero (Employee)
7 months ago
R
Do Gooder (Customer)
rosscortbDo Gooder (Customer)
asked in assyst Integrations

IFS Assyst API

Hello, Anyone know if there is an IFS Assyst API for pulling ticket data?ThanksRoss

2
R
Do Gooder (Customer)
7 months ago

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