assyst General

Currently running v11.8.4.We’re developing a Self-Service form for managers to complete when new staff are due to start.  To all intents and purposes it’s complete, but there’s one thing that is niggling me.  The form pre-populates a field with the section value from the affected user (using the Section lookup), but as there is no system lookup for Department or Section-Department we’ve had to leave that as a free-text field.I’ve been working on an idea of having a custom lookup generated from the Section/Department combinations that is then linked to the field that will hold the department value on the form.  What I want it to be able to have this field be single-select with the available list populated with only the values relating to the selected section value.The lookup table records, the combined section-department names is the shortcode and the department name is the name.  Here’s an example: On the form, the section field is configured like this: I thought I could use a lookup f

I can now confirm that assyst Copilot v2.1 has now been released.  This is available to customers to download from the CDN.  IFS assyst Copilot has been re-implemented using the Azure Agents SDK orchestration model, Microsoft’s recommended replacement that provides enhanced capabilities for agent orchestration, extensibility, and integration with generative AI modelsThe release notes are available from the IFS Community.

We are pleased to announce that assyst Web 24R2 SU5 has now been released and is available to download from our CDN.Release notes can be viewed via the following link.

Hi All,Can someone please share whether we can follow the IFS implementation methodology for IFS Assyst implementation? OR Is that different to IFS Implementation methodology?Appreciate your support.Thank you!

Hi!I have a question about using action templates and referring to custom fields on an event logging form. TLDR: Is there an easy way to get the value and/or shortCode from a specific customField, either by making VTLs in substitution keywords, or directly in an action template? I’m lookint for something similar to how visibility expressions can refer to a custom fields, and if possible how to get a list from multi-select fields.  Some context:Today a lot of time is spent on copy-paste from Assyst to Outlook when our IT users have to send email from certain postboxes, such as when comunicating with certain suppliers.We want to recude time spent on copy-paste from Assyst by pre populating most or all of the email from data already entered into an event. In this effort, we want to make action templates that create the emails for easy copy-paste into Outlook, and this template then needs to extract some values from a select set of custom fields. The desired outcome would be a reusable sub

We are pleased to announce that assyst Web 25R2 has now been released and is available to download from our CDN.Release notes can be viewed via the following here.