Assets (Asset Management)

Hello,I’m trying to setup a fixed “Document Text” with a phrase, that needs to be printed on Return Material return slips.I’ve added the text to the Sales Part screen under “Return Material Line”, but it doesn’t carry over automatic? Do you know of any possibilities where we can with standard functionality have that printed each time.  Thank you,Michael

Hello everyone.I'm researching IFS CLOUD EAM implementation cases in the utilities sector, more specifically in the energy sector for power distribution. If anyone could help with references to which clients worldwide are using IFS Cloud in this segment, it would be very helpful.We are studying how to use the linear asset structure to segment distribution networks so that sections can undergo periodic inspection plans without leaving elements (that are not controlled fixed assets) out of these inspections, and how to segment all interconnections into parts.Thank you if anyone can share any references.

Hi all, We have a customer requirement related to Linear Assets in IFS Cloud and would like to understand whether anyone has implemented a functional or technical solution for a similar scenario, or if there is any official recommendation from IFS regarding this limitation.The customer requires the capability to modify the topology of existing Linear Assets, including:changing the physical extension/length of the Linear Asset; splitting existing child elements into new elements; creating new Linear Assets derived from an existing one; preserving relationships with active Work Orders, PM Plans and historical maintenance transactions.The business expectation is that when an existing Linear Asset is segmented into two or more new Linear Assets, all historical operational information should continue to be available and usable for future planning and maintenance execution in the newly created assets/elements.However, based on our analysis and tests, we understand that this is not technicall

I have defined a serial part with supplier warranty on that Supplier for purchase part which is also visible on the Part screen. when i create a new serial object and link my serial part to it, the warranty information is not copied to the Serial Object. I have to enter it manually.is this a standard behavior of the application?  i am using 23R1

Service delivery unit is not fetched from the object when a handover from case to request iscreated.Current status:When a request is created via Handover from case to request, the ServiceDelivery Unit gets the wrong value. The service delivery unit seems to fetch the default value instead of the current value from the object.Problem: The wrong service delivery unit is shown on the request.expected Correct Functionality: When a request is created via Handover from case to request, theservice delivery unit should be retrieved based on the value of the current object, samefunctionality as when you manually create a Request. 

Hi everyone,I have to develop some SQL Queries, which will be saved as Saved Search within the Functional Objects search window. I noticed that we can’t use the “join” to optimize the execution of the query (Maybe a wrong assumption..).So, the second option was to used the in/not in or exists/not exists but performance are crap….See an example below:  For instance, on the above queries, I stop the execution after 10 minutes…… I tried to find another way via the API but nothing seems matching my requirement…. Thanks in advance for your suggestion/recommendation

How do we add a list of values in a quick selection option by clicking on the selector menu in App 10?  I want to add a list of value to this 3 dots section in  

We have a customer that has Serial Parts as Company Owned:  Some of them have outstanding work orders on them but we would like to move them from Company Owned to "Company Rental Asset" and Current Position to "In Inventory" so that they are available to rent to customers.  What are the steps to do this en masse? 

Have anyone been able to display feature layers from ArcGIS Enterprise Portal in IFS Cloud?We are now on 25R1 SU8 and I have not been able to get this to work since the ArcGIS Enterprise Portal uses single sign on...

Hi Team,I am currently working on GIS integration in IFS Cloud, but I haven’t found any configuration options for automating Asset Data updates on a daily basis based on layers or features.If there is any specific documentation available on this, it would be very helpful. ThanksLokesh

All,If you have ever wondered what OEE is, how it is calculated and how it works in IFS Cloud then this should help!Thanks to Matt Medley at IFS for creating it!Enjoy,Antony

Hello, Please help me with assistance in MWO to create additional work task for the work order.I tried to create via “New Work”, but it creates Work Order with status Fault Report:I tried to create via “Additional Work” and it creates work task that I cannot found in the system and WO and Work Task numbers are very strange:I cannot find such Work Tasks in IFS Cloud application with such Mobile Task ID:Thank you beforehand:)

We have tested creating 1 Invoice for multiple Work Tasks (Reported) and it works.If we create 2x Service Quotation->Work Order->Work Task, set it to Reported and try and create Generate Invoice Preview, we get an error “No Invoice Preview(s) created for given criteria.” Although when creating separate Invoice Preview from Conclude Work Order for these 2 Work tasks, the individual invoice Previews are created.Is it that Generate Invoice Preview does not work for Works that come from Service Quote? Or is it that there might be a setting missing to allow this?This would be a critical win for one of our customers if it would work.Any suggestions are welcome and much appreciated.Thanks,Rita

In the PM Administrator we can set new values for Maintenance Triggers of the types: Calendar and Event. But, the triggers of condition type are missing. Is there a plan to include that in the PM Administrator in coming releases?

Hi All,Does anyone know the exact logic or formula to calculate Planned Value and the Due Date for Condition based PM Actions?I have created 3 PMs as follows for an object. (Performed Value based = yes, replacement enabled, Valid From 2024/10/01)PM 1 - Starting value 250, interval 250 PM 2 - Starting value 1000, interval 1000 PM 3 - Starting value 2000, interval 2000Before creating PMs, the object has past measurements like this.Once the PM Actions are created, the Planned Value & the Due Date is update as follows with the Generation Value 7509I’m concerning how the Due Date can be 2012 for 1000 & 2000 interval PM Actions.Appreciate your help on this TIA

In this particular customer project, they have 2 companies operating in China and Taiwan. China uses the simplified Chinese – Sim Sun and Taiwan uses Traditional Chinese – Ming lu. They want to see the standard reports in these respective language forms. I have already configured things for China - where the language is ‘Chinese - simplified (zh)’ with a compatible font (SimHei) and everything is working fine.  The issue I am having is that China does use the zh language code and reading into the ISO standards zh is used for both simplified and traditional by adding the sub-fixes CN and TW. IFS currently has the simplified zh language added and in the RFC 3066 code loaded as zh-CN for China as it should be. My problem is that we cannot use the zh twice as the language to get a RFC 3066 code of zh-TW loaded which should be Traditional. I tried to add the traditional Chinese language using zh and it will not allow me to enter it twice. How do I get IFS to load both fonts with the same la

 I am trying to configure navigation from Prepare Work Order (Active Separate) screen to History Log screen and pass WO_NO as a filter. When navigating from Prepare Work Order, the History Log should show records only for that specific WO number. I tried using navigation filter like:startswith(tolower(Keys),'wo_no eq ($[WoNo])^')), Keys contains 'wo_no eq ($[WoNo])^'))But it is not returning the expected records. History Log stores WO number inside the KEYS field, so I am trying to filter based on that value.What is the correct navigation filter expression to pass WO_NO from Prepare Work Order to History Log?If anyone has implemented similar navigation filtering for KEYS field, please suggest the correct approach.Keys: WO_NO=2^Also, I need to filter History Log records where:LU Name = ApprovalRouting Since the KEYS field contains multiple key references like:KEY_REF=WO_NO=2^LINE_NO=1^LU_NAME=ActiveSeparate^STEP_NO=10^ I need to understand how to correctly pass WO_NO (and other key refe

Hi, In IFS Applications 10, I would like to understand the correct way to set up Planned/Preventive Maintenance.I would like to know:1- What are the main steps to create a Preventive Maintenance process in IFS10?2- When creating Presentive Maintenance, which Maintenance Type should be used?-Electrical/Mechanical etc.-or Preventive / Corrective / Breakdown ?

Need Inputs, once the 27R1 is introduced service related functionality are removed, functions removed like Service request can be handled in Prepare work order screen.Dispatch → which functionality to be continued in Work Management ?Appointment Booking -->which functionality to be continued in Work Management ?and also need to know when is the 27R1 is expected 

Version 24R2, Maint App, when we enable a Multi Visit in Work Task, example for 20 Hrs of Task and resource work for 4 Hrs per day, allocated the resource in Direct Allocations and transferred to Mobile, created 5 visit id in Assignment. it shown the 5 visit id in Mobile also, when i started and completed the 1st Visit ID, remaining Visit ID got cancelled. whats the best practice in Mobile app to complete all visit ID ?

Hello, we have four object transactions that have the status "Externally Created" and when we go to Add Investment - Progress, there are no transactions to activate. Does this mean that they are not activated? How do we get them to become Ready as the rest?The transactions are from January and were only discovered now, but it has worked well with the remaining transactions after January.

Hello everyone,I’m currently exploring the Work Order Report Control functionality in IFS and would appreciate any insights into how it works. On my project, I’m trying to determine whether it’s possible to print a work order or work task layout together with all of its associated attachments (PDFs, Office docs, images, etc.) in a single print operation. Has anyone implemented this or seen a similar solution? Any guidance, examples, or pointers to configuration options would be incredibly helpful. Thanks in advance! 

Hi, Could you please assist in identifying the correct process within IFS Service Management to address the following business requirement?Requirement:The business needs to initiate maintenance work only after receiving an advance payment (e.g., 50%) from the total quoted amount.Currently, we are using Service Quotation as the starting point. However, we do not see an option to create a Customer Order directly from the service quotation or from the early stages of associated Request / Request Work Task.While it is possible to create a Request from a Customer Order, we observed that:The Request Task sales lines and Customer Order lines do not appear to have a direct relationship This makes it difficult to manage advance payments and link them to the service execution and final invoicingCould you please advise:What is the recommended standard approach in IFS to create a Customer Order in early stages of the Request? Is there any standard way to link Service Quotation → Customer Order → R

Hi Team IFS Version: IFS Applications 10Description:When searching the B2B portal by Object ID, only records under Historical Work are returned. Work Orders generated from Group-based PM Actions (using PM Group / Merge) do not carry the Object ID at the Work Order header level — the object connection instead sits at the Work Task or Work Step level depending on whether Group only or Group + Merge was used.As a result, customers cannot see all Work Orders/Work Tasks connected to their Object ID in the B2B portal, even though the records exist in the system.Questions:Is this a known limitation of the B2B portal's Object ID search logic (i.e., does it query strictly against the WO header Object ID field)? Has anyone built a custom projection/view that unions Object ID connections across WO header, Work Task, and Work Step levels for B2B visibility? Is this related to the known Object Navigator gap under PM Group + Merge (where object connection only exists at Work Step level)? If so, is t

Hi All I need to mass upload some fixed asset into IFS and wondered if anyone has done this before and if there is a standard template for it.