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I am trying to raise a support case via the CEC and it is not working - it has been a good while since I’ve had to use the portal but nothing is working - I can log in but it won’t allow me to view cases (loads are missing) but also I can’t raise a new one. Has something changed? We are still paying our support charges even for Apps9. Help very much appreciated.
Hi. Changes this big should not be hidden inside periodical maintenance notifications. This change in email usage has a great possibility to do massive harm in the capabilities for communication between the vendor and customer. In our case we have a light (and sufficient) email-integration in use between our own and IFS’ ticket portals. Now it’s unclear if this will work from now on. It is vital to have it working. Will get back to this after talking about it in more detail with our IFS consultant.
We’re excited to share that IFS received PinkVERIFY™ certification for IFS assyst in 17 practices against ITIL 4, outperforming some of the largest IT Service Management players in the market. The PinkVERIFY™ certification is provided by Pink Elephant, the world’s leading ITSM education and consulting provider. Learn more.
The old IFS Portal and the Customer Engagement Centers are gone.I cannot find any of my previous cases in the new portal and when I try to open a case I can only open it for IFS Cloud.- I have IFS7.5 and IFS8.0 systems with cases.I tried to open a case for this issue but none of the drop downs apply and it won’t let me leave them blank.
Hello!As an IFS partner employee, I’ve setup my new training plan to get certified by the end of this year. I’ve tried to scan all training available for free to get familiarized with the provided traing modules. I’ve downloaded all the documents on the certification process and I’ve finally made my own certification plan according to my actual knowledge. I was a bit loss during the navigation but it’s a part of the process. May be IFS can improve how to find easily any items we are looking for.Today I’ve started form the basic requirements required by the certification. Some of them are free but many requires fees. I consider myself as an expert on the domain I’ve choosen but I dind’t see easily how to pass the test on those prerequisted modules to evaluate myself before the certification. Howether, I’ve got an appointment to pass my test by the end of november this year. If you can explain to me step by step how to get to the final exam (Project management), it would be great Thank y
Hi member of the IFS-community, what do you think if IFS would offer another section in IFS community where users can upload, search for and download IFS-artifacts? IFS-artifacts might be configurations like event (actions), custom RMBs, quick reports, lobbys, data-sources, IALs, custom fields and more. But even the code of customizations (only if the user has the legal right to do so!) might be shared within this IFS community. Of course each customer has its very unique requirements - but still it might be a useful tool to bring the community closer together - function and solution-wise. What do you think in general about such a marketplace? Would you appreciate such a possibility where IFS-artifacts can be freely shared?Woud you share your artifacts and upload them? Why yes - why not?Would you search for solutions/ artifacts and download artifacts which seem useful? Why yes - why not? Thank you! M.
Hi,Has there been some training or good practice workshop for system administrators?We are currently using IFSAPP10 SaaS and hear internally that more understanding of some administrative topics would be needed as the technical documentation is not always sufficient.Do you have some resources that you could link here? Thank you.
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