About the Community

Announcement: Apps10 Documentation has been removed from docs.ifs.com

Update: All documentation has been restored. 20 Dec 2021Announcement: Apps10 Documentation has been removed from docs.ifs.comDue to the recent Log4J vulnerability, we have removed the Apps10 documentation from docs.ifs.com.We realize this is an inconvenience and appreciate your patience as we determine the next best steps. We’re currently considering solutions that would eliminate the security risk presented by a public documentation site, and will keep you informed of our decision. In the meantime, please refer to the in-product Apps10 documentation.Please subscribe to this announcement to received notifications of updates.

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1 year ago

0guzHero (Employee)

asked in Forum FAQs & Help

Can I change the email associated with my community account?

Hello there,Is there any way to change community account e-mail? I need this feature but i did not found anywhere at the user settings on community.ifs.com. So can anyone help me otherelse i have to create New account, but wont to do this.Best regards.

2 years ago

KristenGastaldoSuperhero (Employee)

posted in Forum FAQs & Help

IFS Brand Launch

This week IFS launched with a new look to define where the company is going and what we will be delivering.We need your feedback on this new 'look and feel.' To show how much we appreciate your feedback we will be entering everyone that participates, and leaves their contact details, free entry in a draw for an exclusive virtual VIP ticket to the Aston Martin F1 car reveal March 3rd 2021!Complete the survey here.If you have any feedback not covered by the survey, feel free to leave as a comment here!

1 year ago

DHCRADPASidekick (Customer)

asked in Forum FAQs & Help

Removing user access from Support Portal & FTP

What would be the best approach to remove a user from the support portal, when they’re not longer with the company? It seems to be a well defined process to register new users but no way to remove/inactivate one once registered. I opened a support “question” ticket and it takes more than 3d to follow up. Some of the people who need their access removed might do damage if not acted sooner. Is there any known path to follow?

1 year ago

Jamie ByrneSidekick (Employee)

posted in Forum FAQs & Help

Get involved. We'd love to hear from you

Hi, I just wanted to highlight two projects I’m involved in that would really value your input. Education Materials - we are wanting to understand what challenges you’ve had trying to find and consume education materials. What has been the impact and what could we do to improve them? Call to Action - for this project we’re keen to understand how your business is identifying IFS updates or features to adopt? Are you finding the right information to support decisions and uncovering features that will bring efficiencies? Your insights help us to correctly frame the problem(s), design suitable solutions and prioritise the release of features. We’ve already heard from 9 customers and partners but would love to have more insights (plus, we enjoy meeting you!). Please contact me through the Community or via email - jamie.byrne@ifs.com - if you’d like to participate or have any questions (usually a 40-50 minute call). Thanks

11 months ago

KristenGastaldoSuperhero (Employee)

asked in Forum FAQs & Help

What happened to my "Commentator" badge?

My Commentator badge has been revoked! What gives?

3 years ago

sony_ifsworldDo Gooder (Former Employee)

posted in Forum FAQs & Help

New to this Platform

Hi Everyone, Im new to IFS community platform :) Can someone brief out how this works? Thanks !

3 years ago

Linda SmitDo Gooder (Employee)

posted in Forum FAQs & Help

Are you interested in helping us to improve on our User Education material offering?

Calling all IFS Customers and Partners:Within IFS RnD we are reviewing our User Education material offering with the goal of improving on usability and align it more to your needs. Therefor we would like to give you the opportunity to let us know what areas you feel we should improve upon and how you feel we should do this.If you are interested in letting us hear your voice and helping us improving on this, please send an email to: Linda Smit and mention “User Education” in the title.Thanks in advance for responding,Linda Smit,Principle User Education Specialist, Product ExperienceIFS Research and Development

1 year ago

Maja StanislawskaSidekick (Customer)

asked in Support & Services FAQs and Help

Training/good practice for system administrators?

Hi,Has there been some training or good practice workshop for system administrators?We are currently using IFSAPP10 SaaS and hear internally that more understanding of some administrative topics would be needed as the technical documentation is not always sufficient.Do you have some resources that you could link here? Thank you.

7 months ago

AlanSSidekick

asked in Forum FAQs & Help

Maximum of 10000 Characters

HiWhy do I get this message when trying to private message someone in the community?My post does not come close to containing 10000 characters in the form of text.ThanksAS

1 year ago

KristenGastaldoSuperhero (Employee)

published in Forum FAQs & Help

Welcome to 2020!

With 2020 came a lot of great stats - including our 2020th member joining, @pnaughton ! He’s snagged the one and only 2020th badge. I’m really excited by the growth we’ve seen in just 3 shorts months since our launch at WoCo. Here are a few worthwhile stats: We have 2000+ members! We’ve had 600+ topics created, and 1800+ replies. Nearly 3000 likes have been given. 16 heroes have been recognized. Thank you all for being members of our community! Let me know what you’d like to see in the community in the upcoming year or what goals you have for 2020. Looking forward to working with and getting to know you all!

1280

3 years ago

IFSmattisSidekick (Customer)

posted in Forum FAQs & Help

sharing of IFS artifacts within IFS-community

Hi member of the IFS-community, what do you think if IFS would offer another section in IFS community where users can upload, search for and download IFS-artifacts? IFS-artifacts might be configurations like event (actions), custom RMBs, quick reports, lobbys, data-sources, IALs, custom fields and more. But even the code of customizations (only if the user has the legal right to do so!) might be shared within this IFS community. Of course each customer has its very unique requirements - but still it might be a useful tool to bring the community closer together - function and solution-wise. What do you think in general about such a marketplace? Would you appreciate such a possibility where IFS-artifacts can be freely shared?Woud you share your artifacts and upload them? Why yes - why not?Would you search for solutions/ artifacts and download artifacts which seem useful? Why yes - why not? Thank you! M.

5 months ago

JukkaJSidekick (Customer)

posted in Support & Services FAQs and Help

Loss of Send Email Option for Customers

Hi. Changes this big should not be hidden inside periodical maintenance notifications. This change in email usage has a great possibility to do massive harm in the capabilities for communication between the vendor and customer. In our case we have a light (and sufficient) email-integration in use between our own and IFS’ ticket portals. Now it’s unclear if this will work from now on. It is vital to have it working. Will get back to this after talking about it in more detail with our IFS consultant.

3 months ago

Jamie ByrneSidekick (Employee)

posted in Forum FAQs & Help

Evolving Education Materials - Help Panel Concept

Hi, I’m working on a facet of a large scale project to improve education materials.I’m exploring how an in-product help panel could be beneficial. I’m looking to understand expectation. If you’d like to provide feedback, please use this questionnaire. There are only 5 questions (2 required) and shouldn’t take much more than 5 minutes. Thanks. https://forms.office.com/r/TEuEtQd1Lb

3 months ago

arnaudguedonDo Gooder (Customer)

posted in Forum FAQs & Help

Gold - Platinium contract

Hello, For the attention of IFS customers:Do you have an increase in the quality of the support service by switching to Gold contract or to Platinium contract? Thanks for your reply !!Arnaud G.

1 year ago

GarakSidekick (Customer)

posted in Forum FAQs & Help

Perth Western Australia - User Group

Hello, I was wondering whether anyone knows if there are any existing IFS user groups (or something similar) in Perth, Western Australia (or elsewhere in Western Australia)?I’ve had a good look online on Google, LinkedIn, Facebook, Twitter and Meetup but nothing has come up.

1 year ago

JukkaJSidekick (Customer)

asked in Support & Services FAQs and Help

New Interface for LCS/CEC/ISC

Hi. Will there be and if yes when a new user interface published to the Life Cycle Support (LCS) Solution that would replace both the Customer Engagement Center (CEC) and Internet Support Center (ISC)?The ISC look and feel is from the early 00’s but it still works more logically that the CEC. CEC on the other hand seems to be unreachable less than the ISC. I use LSC at least weekly if not daily and would really hope for some modernisation step to be taken in the functionalities and layout.When CEC was published I sent a long list of faults and improvement needs and I believe the answer at some point was that there will be a new tool at some point. I am still waiting and someone on this community probably has more information about the matter. bts. the sub project selection list on this form has no good value for LCS, but I have to pick one anyway to be able to create this question

3 months ago

KristenGastaldoSuperhero (Employee)

published in Forum FAQs & Help

Can I keep my community account if I change jobs?

ISSUE/QUESTION: I’d like to keep my community account, but I am changing employers. ENVIRONMENT: IFS Community AUDIENCE: External/All RESOLUTION/ANSWER: If you are changing employers, but would still like to be a member of the IFS community, the community manager can update your current account to reflect your new information, including:Email Address Username Member Type Permissions - The community manager will change your role from employee to customer or partner, or vice versa. What you have access to in the community will adjust as dictated by those roles.DM @KristenGastaldo or email community (at) IFS.com to have these changes made.You can update your company and role in your profile settings. CAUSE: N/AADDITIONAL INFORMATION: N/ASCRIPTS/LOGS: N/ASOURCE: Kristen Gastaldo VERIFIED: YES

840

11 months ago

Asela MunasingheSuperhero

asked in Support & Services FAQs and Help

Attachments not downloadable for closed IFS cases

Not sure if this is the correct sub forum to post this question. If not, kindly advise me what’s the correct sub forum. We try to open case attachments from the old [closed] IFS cases that we reported in the past. Seems it’s not possible. Not just me, all my colleagues I tested the issue seem to have it. It would be interesting to know if other customers also face the same issue.Is this an intentional restriction from the IFS side? IFS Customer ID 307435

4 months ago

yalefrDo Gooder (Partner)

asked in Support & Services FAQs and Help

Training for projections

In IFS Academy, what is the most suitable training to master and manage the projections for access rights?

6 months ago

PrabhaHero (Employee)

posted in Announcements

Service Bulleting: Oracle Critical patch update October 2022 release plan

Here is the release plan for Oracle Critical patch October 2022Oracle CPU Release Version LCS Solution ID/Bug ID Release to customers October 17th 2022 APPS10 304303/164753 5-Dec October 17th 2022 Apps9 304303/164754 9-Dec

2 months ago

KristenGastaldoSuperhero (Employee)

posted in Forum FAQs & Help

Topics and Replies being caught by spam filter.

Hi Community - The platform we use (Insided) has begun using a new spam filter which has caught several of your replies as spam, when they are not. I’m approving them as they come in and the platform is working on a fix.I’ll update you as soon as the issue is resolved. I’m sorry if your comments are being moderated. This should be resolved shortly!

1 year ago

mingramDo Gooder (Customer)

asked in Support & Services FAQs and Help

Problems login to IFS Academy

I should have an account there but cannot login, password resetting not sending any emails back to actually do the reset. There is no information what or who could be contacted in such cases. And yes junk mail been checked also.

4 months ago

Adam BeredaHero (Customer)

asked in Forum FAQs & Help

Filter solved questions in the community portal

Hi,This is about the way we use this community portal. I would like to filter answered questions, to review only open topics - and could not find a way to do it. Is there any way? What do you think - if it is not possible now - would it be useful?

1 year ago

dmanueleHero (Customer)

asked in Support & Services FAQs and Help

DOes anyone know how to get to IFS case tickets proir to the new Portal?

The old IFS Portal and the Customer Engagement Centers are gone.I cannot find any of my previous cases in the new portal and when I try to open a case I can only open it for IFS Cloud.- I have IFS7.5 and IFS8.0 systems with cases.I tried to open a case for this issue but none of the drop downs apply and it won’t let me leave them blank.

3 months ago

Page 3 / 5

111 Topics

Announcement: Apps10 Documentation has been removed from docs.ifs.com

Can I change the email associated with my community account?

IFS Brand Launch

Removing user access from Support Portal & FTP

Get involved. We'd love to hear from you

What happened to my "Commentator" badge?

New to this Platform

Are you interested in helping us to improve on our User Education material offering?

Training/good practice for system administrators?

Maximum of 10000 Characters

Welcome to 2020!

sharing of IFS artifacts within IFS-community

Loss of Send Email Option for Customers

Evolving Education Materials - Help Panel Concept

Gold - Platinium contract

Perth Western Australia - User Group

New Interface for LCS/CEC/ISC

Can I keep my community account if I change jobs?

Attachments not downloadable for closed IFS cases

Training for projections

Service Bulleting: Oracle Critical patch update October 2022 release plan

Topics and Replies being caught by spam filter.

Problems login to IFS Academy

Filter solved questions in the community portal

DOes anyone know how to get to IFS case tickets proir to the new Portal?

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