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Q&A Discussion of IFS Solutions for our IFS Employees, Partners and Customers

Assets (Asset Management)

1072 topics

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2102 topics

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45 topics

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587 topics

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1271 topics

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968 topics

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3207 topics

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5288 topics

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8414 topics

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1654 topics

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648 topics

Products (Manufacturing, Products, Engineering)

3057 topics

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724 topics

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2053 topics

Supply Chain

2016 topics

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11 topics

Upgrades & Updates

800 topics

Aerospace & Defense

Q&A Discussion for our Aerospace and Defense Customers

IFS Maintenix

66 topics

IFS Cloud for Aviation Maintenance

28 topics

Fleet Planner

1 topic

Aviation Technical Content Manager (ATCM)

1 topic

IFS assyst

Q&A Forum for IFS assyst Customers, Partners, and Employees

assyst General

397 topics

assyst Integrations

92 topics

assyst Reporting

19 topics

assyst ITOM

15 topics

About the Community

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17 topics

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152 topics

Support & Services FAQs and Help

193 topics

fengSidekick (Employee)

Service (Touch Apps, MWO, MRO)

How to change the dashboard of CRM Companion

Hi All,If is it possible to change the dashboard of CRM Companion via configuration or other way.For example, add opportunities to the dashboard. Thank you. Best regards,Feng

162

21 minutes ago

aishwaryaSidekick (Partner)

Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Unexpected Next Survey Triggering on Mobile Survey Execution

We are encountering an issue in our Installation Report workflow related to the picture capture sequence within the associated surveys. Below are the details:Surveys Involved: 857 — Installation data capture with initial pictures 858 — Contains the “More Equipment?” question after picture capture 316 — Additional picture capture survey triggered when required Issue Description:As per the expected behavior: The system should allow the user to capture 4 pictures in Survey 857 Then prompt the user via Survey 858 asking if they want to capture 4 more pictures If the user selects Yes, Survey 316 should start for the next set of 4 pictures If the user selects No, the survey should end Current Observed Behavior:We have configured the Next Survey field in the answer options as follows: For the ‘Yes’ option, we have added Survey 316 in the Next Survey field. For the ‘No’ option, we have kept the Next Survey field blank. However, while testing the survey on the mobile app, we ob

257

1 hour ago

CHRISTALMSidekick (Customer)

assyst General

Attached files in assystNET - too large

We are trying to attach files in assystNET and it will not attach. In the system parameters I have it max file upload to 50MB and this file is 11KB. I can upload it in assystWEB but not in assystNET. Is there an area in system parameters that I can change the upload file size? I logged the test ticket and tried to attach it with assyst Update and it gave this error:

174

3 hours ago

Furkan ZenginUltimate Hero (Partner)

Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Execute Workflow with End Message and User Task

Hello experts, I developed a workflow that reads customer order no from activity seq (order no is activity ID field) and retrieves email address from customer order or customer master then sends a confirmation email about activity finish date. The workflow works fine but i have a small issue with showing result message. When the order does not exist or when no email address found i want to end event with a message of detail issue. If the process is successful, i am showing the user a confirmation message with language and receiver’s email address with User Task (1 form field with read only option).My problem is when no order or no email address found. If i change end event type to IFS failure or terminate end event, i cannot add a command button because the command validation returns error. During my tests, i achieved to show a message when the event was terminated but after finalizing all settings (of course i made lots of changes in the flow :), i cannot generate a message to user s

192

4 hours ago

CTHMILLERDo Gooder (Customer)

Finance (Financials)

Avalara charges

Hello, we currently are paying every time we pull something from Avalara. We have to upload a lot of addresses. Many times they aren’t used, but we’re paying everytime because it checks with Avalara. Is there a way to turn off the customer address > Avalara integration? Just on the creation of the address?Thanks in advance.

4 hours ago

IniNaadiJSidekick (Partner)

Finance (Financials)

Cash box error- The payment amount can not be zero

Dear All,Expect your valuable advice on this.I have come across this error in the cash box payment. The below mentioned error appears when we try to approve the cash box payment.As we investigate the issue further, the basic data were set accordingly and the there were no functional error with regards to the relevant transaction ID. And no customization done & this is standard IFS. Transaction Type -Direct Cash PaymentAs we checked from the backend /sql we found there is link with the mixed payment table. Hence, we had to do small data repair and proceed with the transaction. Refer the below sql query for further understanding. Expect your inputs whether this is bug or whether we can eliminate this error through functionally. CURSOR get_zero_payment_line IS SELECT t.party_type,t.lump_sum_trans_id,t.mixed_payment_ledger_trans_id FROM MIXED_PAYMENT_LEDGER_TRANS_TAB t WHERE t.company = '***' AND t.mixed_payment_id

1275

4 hours ago

ttzeleznikSidekick (Customer)

HCM (Human Capital Management, Payroll)

Cloud Time Clock for End User PC

Hello,We are upgrading from IFS 10 (IEE) to Cloud. Some of our “10” users access the Time Clock from their laptops. Is it possible for an IFS “end-user” to access the the Cloud Time Clock? We have Time Clock IAM (service user) Clients working but would like the added flexibility.Thanks! Troy

5 hours ago

PRODQSuperhero (Customer)

Products (Manufacturing, Products, Engineering)

Delete shop order operation allowed with transaction existing

Has anyone come across the scenario where deletion of a Shop Order operation has been allowed where there are existing Labour and/or Operation hours Transactions - albeit that those transactions were at zero cost value so no actual cost incurred or transacted and not GL voucher created? Just wondering what thoughts are whether this should or should not be allowed? We were surprised it was allowed …We’re on Cloud now but it’s also allowed in Apps9. Thanks!Linda

181

5 hours ago

clint1028Do Gooder (Customer)

Getting Started with IFS

Using Availability Control ID to control reservations

We are having difficulty making the AVAILABILITY CONTROL ID work as expected. We created a AVAILABILITY_CONTROL_ID that should stop any inventory from being placed on an order but it only works sometimes.We also do not want that inventory location showing up to be used on the Manual Reservations for Shipment screen. We have users that will take the inventory from wherever the system lets them.Please help.

474

6 hours ago

marslanDo Gooder (Customer)

Getting Started with IFS

Identify Non Buildable and Similar Messages MRP

I am trying to identify all the Non Buildable messages so I can create a report from MRP Message to be able to give our team so they can work on. Apparently it look likes “Not Buildable” is not enough, Example, “No Alternate” is also one of the cause of not buildable. Do you know any other in your experience that accounts for similar thing?

525

6 hours ago

aishwaryaSidekick (Partner)

Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Unexpected Next Survey Triggering on Mobile Survey Execution

257

1 hour ago

CHRISTALMSidekick (Customer)

assyst General

Attached files in assystNET - too large

174

3 hours ago

Furkan ZenginUltimate Hero (Partner)

Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Execute Workflow with End Message and User Task

192

4 hours ago

CTHMILLERDo Gooder (Customer)

Finance (Financials)

Avalara charges

4 hours ago

IniNaadiJSidekick (Partner)

Finance (Financials)

Cash box error- The payment amount can not be zero

1275

4 hours ago

ttzeleznikSidekick (Customer)

HCM (Human Capital Management, Payroll)

Cloud Time Clock for End User PC

5 hours ago

PRODQSuperhero (Customer)

Products (Manufacturing, Products, Engineering)

Delete shop order operation allowed with transaction existing

181

5 hours ago

clint1028Do Gooder (Customer)

Getting Started with IFS

Using Availability Control ID to control reservations

474

6 hours ago

marslanDo Gooder (Customer)

Getting Started with IFS

Identify Non Buildable and Similar Messages MRP

525

6 hours ago

UdaneeSidekick (Partner)

Finance (Financials)

E-Invoicing -Polish localisation .

Hi AllThis issue is relating to obligatory e-invoicing in Poland (Related with Polish localisation.)Customer is currently using IFS Apps 10 UPD 17 (prod) (Test environment is in upd 21 and customer had not updated prod to UPD21)Raised a question with IFS some time back and received from IFS that UPD 20 onwards this functionality is in place and other details relating to later updates and features added and the update details and country solution documents .However the customer is asking for other options available . For example output from existing IFS into a 3rd party software(Pagero). If they can get away with this, as they would not want to upgrade IFS at all as right now as they don't have appropriate resources to do it.With UPD 17 is there a workaround to achieve this please ?Thanks Kind regardsUdanee

7 hours ago

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IFS Cloud 25R1 General

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How Industrial AI Powers

IFS Solutions

Assets (Asset Management)

Buying (Procurement, Demand Planner, ASC, SRM)

Contact Centre (CE)

Data Migration

Distribution (CRM, Commerce)

Document Management (DocMan)

Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Finance (Financials)

Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

HCM (Human Capital Management, Payroll)

Insights (Business Reporter and Analysis Models, EOI)

Products (Manufacturing, Products, Engineering)

Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)

Service (Touch Apps, MWO, MRO)

Supply Chain

Sustainability Applications

Upgrades & Updates

Aerospace & Defense

IFS Maintenix

IFS Cloud for Aviation Maintenance

Fleet Planner

Aviation Technical Content Manager (ATCM)

IFS assyst

assyst General

assyst Integrations

assyst Reporting

assyst ITOM

About the Community

Announcements

Forum FAQs & Help